How Altocloud enriches web chats

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This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Altocloud presents contextual information about your visitor's history with your website and company.

Before you chat with a visitor

As you chat with a visitor

Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/How_Predictive_Engagement_enriches_your_chat_experience (2025-06-19 11:44:23)"
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