About the Genesys Predictive Engagement gadgets
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.
Contents
Use Genesys Predictive Engagement's gadgets to explore information about a visitor.
About the Genesys Predictive Engagement gadgets
Hide and show gadgets
Each gadget has a Hide/Show toggle.
Visitor details
Visit details
Customer journey
Matched segments
Outcome scores
Additional information
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