Required PureCloud domains

In order for agents to view journey context data from Genesys Predictive Engagement, specific PureCloud domains must be available.

Required domains for all implementations

As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, be sure your network configuration allows access to the following domains:

1. All of the PureCloud domains listed in the Domains and IP Addresses section of this article
2. https://dhqbrvplips7x.cloudfront.net/
3. The region-specific PureCloud domains listed in the following sections:
   • Americas (US East)
   • Americas (US West)
   • EMEA (Dublin)
   • EMEA (Frankfurt)
   • Asia Pacific (Sydney)
   • Asia Pacific (Tokyo)

Notes about the required Genesys Predictive Engagement domains

Domain	Used for
https://api.mypurecloud	API resources
https://apps.mypurecloud	Non-cached static assets
https://journey-websockets.mypurecloud	Real-time events
https://dhqbrvplips7x.cloudfront.net/	Cached static assets
https://journey-websockets.mypurecloud	Altocloud-specific domain content
https://login.mypurecloud/	Logging in users

Americas (US East)

• https://api.mypurecloud.com
• https://apps.mypurecloud.com
• https://journey-websockets.mypurecloud.com

Americas (US West)

• https://api.usw2.pure.cloud
• https://apps.usw2.pure.cloud
• https://journey-websockets.usw2.pure.cloud

EMEA (Dublin)

• https://api.mypurecloud.ie
• https://apps.mypurecloud.ie
• https://journey-websockets.mypurecloud.ie

EMEA (Frankfurt)

• https://api.mypurecloud.de
• https://apps.mypurecloud.de
• https://journey-websockets.mypurecloud.de

Asia Pacific (Sydney)

• https://api.mypurecloud.com.au/
• https://apps.mypurecloud.com.au/
• https://journey-websockets.mypurecloud.com.au/

Asia Pacific (Tokyo)

• https://api.mypurecloud.jp/
• https://apps.mypurecloud.jp/
• https://journey-websockets.mypurecloud.jp/