Base unit of content for Agent Workspace - 100.0.010.0196

Component RN Definition

Component	Agent Workspace
Deployment Type	Private Edition, Genesys CX on AWS
Release Number	100.0.010.0196 (Change release number)
Release Type
Highlight	Resolved issues.
Boilerplate(s) Used
Release Date	2024-01-16
Private Edition Release Date	2024-01-11
Mixed Mode Release ReleaseDate
Private Edition Containers List	wwe-nginx-100.0.2.tgz ui:100.0.010.0196
JQL	project = WWE AND labels = wwe-january-24 ORDER BY created DESC
Links	Links to customer-facing pages in use: Draft:ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop ReleaseNotes/Current/GenesysEngage-cloud/Agent Desktop
Test Links	Links to test pages (for RN Admins only) Draft:ContentAdmin/Internal/ReleaseNote/Agent Desktop Draft:ContentAdmin/Internal/ReleaseNote/WWE

Issue	Issue Category	Description	SupportingDocumentation
Issue	Issue Category	Description	SupportingDocumentation
WWE-4164	Resolved Issue	Agent Workspace now plays ringtone when the application is not in focus or the window is minimized f...
WWE-4172	Resolved Issue	For Private Edition, Agent Workspace now avoids logout requests per media by setting logout...
WWE-3947	Resolved Issue	Ringtone handling has been improved in Agent Workspace. Previously, if an agent received several rin...
GAPI-37892	Resolved Issue	Agent Workspace now supports Callback in a multi-region environment. Contact your Genesys Representa...