Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Private Edition, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Resolved issues.
Boilerplate(s) Used
Release Date 2024-02-06
Private Edition Release Date 2024-01-11
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • wwe-nginx-100.0.2.tgz
  • ui:

JQL project = WWE AND labels = wwe-january-24 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-4164 Resolved Issue Agent Workspace now plays ringtone when the application is not in focus or the window is minimized f...
WWE-4172 Resolved Issue For Private Edition, Agent Workspace now avoids logout requests per media by setting logout...
WWE-3947 Resolved Issue Ringtone handling has been improved in Agent Workspace. Previously, if an agent received several rin...
GAPI-37892 Resolved Issue Agent Workspace now supports Callback in a multi-region environment. Contact your Genesys Representa...
Retrieved from " (2024-04-14 10:28:59)"
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