From Genesys Documentation
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|Platform=GenesysCloud | |Platform=GenesysCloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Title=Predictive Engagement with advanced chat routing | + | |Title=Genesys Predictive Engagement with advanced chat routing |
| − | |Description=Learn about the advanced Genesys Cloud features that | + | |Description=Learn about the advanced Genesys Cloud features that allow you to offer a targeted and customized chat solution to customers. |
| − | |Links=* | + | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} |
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. | ||
|Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | ||
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| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Get Started | ||
| + | |Title=Using Predictive Engagement in Genesys Engage cloud | ||
| + | |Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | ||
| + | |Links=* {{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
Revision as of 17:19, December 15, 2020
Click on any of the following to see the documentation for that version:
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Use Workforce Engagement Management features in Genesys Cloud CX
- [[Solution/GenesysEngageWEM|]]
PureConnect Solution Guides
Feature coming soon
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