Difference between revisions of "UseCases/Current/GenesysEngage-onpremises/SL09"
From Genesys Documentation
| Line 122: | Line 122: | ||
* Visits, Personas, and Outcomes | * Visits, Personas, and Outcomes | ||
| − | Interaction-related reporting is based on standard Pulse templates. Capabilities are similar to | + | Interaction-related reporting is based on standard Pulse templates. Capabilities are similar to Chat Routing (CE18). |
|HistoricalReporting=Genesys Altocloud Analytical Dashboards report: | |HistoricalReporting=Genesys Altocloud Analytical Dashboards report: | ||
* Action Map Performance | * Action Map Performance | ||
| Line 131: | Line 131: | ||
* Visits, Personas, and Outcomes | * Visits, Personas, and Outcomes | ||
| − | Interaction-related reporting is based on Genesys Interactive Insights (GI2). Capabilities are similar to<span> | + | Interaction-related reporting is based on Genesys Interactive Insights (GI2). Capabilities are similar to<span>Chat Routing (CE18).</span> |
| − | |||
| − | |||
| − | |||
|GeneralAssumptions=Genesys Widgets must be used. Customer must deploy both Altocloud and Widgets code snippets on their website / web pages. | |GeneralAssumptions=Genesys Widgets must be used. Customer must deploy both Altocloud and Widgets code snippets on their website / web pages. | ||
| Line 140: | Line 137: | ||
General logic for routing of interactions uses part of these cases. If CE18 and/or CE22 are already deployed and customized, SL09 design and configuration must take it into account. | General logic for routing of interactions uses part of these cases. If CE18 and/or CE22 are already deployed and customized, SL09 design and configuration must take it into account. | ||
|RequiresOr=CE18, CE22 | |RequiresOr=CE18, CE22 | ||
| + | |SMART_HybridAssumptions={{SMART HybridAssumptions | ||
| + | |Hybrid_Assumption=v 1.1.3 | ||
| + | }} | ||
|SMART_PremiseAssumptions={{SMART PremiseAssumptions | |SMART_PremiseAssumptions={{SMART PremiseAssumptions | ||
|Premise_Assumption=Genesys Altocloud desktop gadgets are integrated into Workspace Desktop Edition. | |Premise_Assumption=Genesys Altocloud desktop gadgets are integrated into Workspace Desktop Edition. | ||
}} | }} | ||
}} | }} | ||
Revision as of 11:30, March 1, 2019
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Important
This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information.
Customer Service applications of this use case is addressed by Genesys Predictive Chatbots (CE37). This use case replaces SL03, SL04 and SL08 which were based on Web Engagement.No results
Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.