Difference between revisions of "ATC/RequiredPCDomains"
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|structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, be sure your network configuration allows access to the following domains: | |structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, be sure your network configuration allows access to the following domains: | ||
| − | #[https://help.mypurecloud.com/articles/ | + | #[https://help.mypurecloud.com/articles/?p=25911 All of the Genesys Cloud domains listed in the Domains and IP Addresses section of this article] |
#<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki> | #<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki> | ||
#The region-specific Genesys Cloud domains listed in the following sections: | #The region-specific Genesys Cloud domains listed in the following sections: | ||
Revision as of 15:06, November 19, 2020
Contents
In order for agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud domains must be available.
Required domains for all implementations
As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, be sure your network configuration allows access to the following domains:
- All of the Genesys Cloud domains listed in the Domains and IP Addresses section of this article
- https://dhqbrvplips7x.cloudfront.net/
- The region-specific Genesys Cloud domains listed in the following sections:
Notes about the required Genesys Predictive Engagement domains
| Domain | Used for |
|---|---|
| https://api.mypurecloud | API resources |
| https://apps.mypurecloud | Non-cached static assets |
| https://journey-websockets.mypurecloud | Real-time events |
| https://dhqbrvplips7x.cloudfront.net/ | Cached static assets |
| https://login.mypurecloud/ | Logging in users |
Note:
Americas (US East)
- API domain: https://api.mypurecloud.com
- Apps domain: https://apps.mypurecloud.com
- Websocket domain: https://journey-websockets.mypurecloud.com
Americas (US West)
- https://api.usw2.pure.cloud
- https://apps.usw2.pure.cloud
- https://journey-websockets.usw2.pure.cloud
Americas (Canada)
- https://api.cac1.pure.cloud
- https://apps.cac1.pure.cloud
- https://journey-websockets.cac1.pure.cloud
EMEA (Dublin)
- https://api.mypurecloud.ie
- https://apps.mypurecloud.ie
- https://journey-websockets.mypurecloud.ie
EMEA (Frankfurt)
- https://api.mypurecloud.de
- https://apps.mypurecloud.de
- https://journey-websockets.mypurecloud.de
EMEA (London)
- https://api.euw2.pure.cloud
- https://apps.euw2.pure.cloud
- https://journey-websockets.euw2.pure.cloud
Asia Pacific (Seoul)
- https://api.apne2.pure.cloud
- https://apps.apne2.pure.cloud
- https://journey-websockets.apne2.pure.cloud
Asia Pacific (Sydney)
- https://api.mypurecloud.com.au/
- https://apps.mypurecloud.com.au/
- https://journey-websockets.mypurecloud.com.au/
Asia Pacific (Tokyo)
- https://api.mypurecloud.jp/
- https://apps.mypurecloud.jp/
- https://journey-websockets.mypurecloud.jp/
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