From Genesys Documentation
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|contentarea=Shared | |contentarea=Shared | ||
|landingpage=No | |landingpage=No | ||
| − | |definition= | + | |definition=<nowiki>{{MINTYDOCSPRODUCT}}</nowiki> (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. |
|Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | ||
|ComingSoon=No | |ComingSoon=No | ||
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*{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}} | *{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}} | ||
| − | *{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys | + | *{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Predictive Engagement Plugin for Workspace Desktop Edition}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=Get started | |Title=Get started | ||
| − | |Description=Understand the purpose of {{ | + | |Description=Understand the purpose of {{MintyDocsProduct}}and how you can begin using it in your organization. |
| − | |Links=*{{ | + | |Links=*{{Link-Standalone|topic=ATC/Altocloud_overview}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|display text=Developers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|display text=Developers}} | ||
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|Title=Get started | |Title=Get started | ||
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
| − | |Links=*{{ | + | |Links=*{{Link-Standalone|topic=ATC/Altocloud_overview}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}} | ||
*[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises] | *[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises] | ||
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|Title=Get started | |Title=Get started | ||
|Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
| − | |Links=*{{ | + | |Links=*{{Link-Standalone|topic=ATC/Altocloud_overview}} |
*{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=Review solutions, best practices, and business scenarios | |Title=Review solutions, best practices, and business scenarios | ||
| − | |Description=Review business scenarios and best practices to improve your results with {{ | + | |Description=Review business scenarios and best practices to improve your results with {{MintyDocsProduct}}. |
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | ||
Revision as of 13:33, October 28, 2020
This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources