From Genesys Documentation
DannaShirley (talk | contribs) |
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
||
| Line 25: | Line 25: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes]. | |Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes]. | ||
| Line 65: | Line 65: | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
|Title=Get started | |Title=Get started | ||
| Line 113: | Line 113: | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud, PureConnect, GenesysCloud |
|Type=Additional Resources | |Type=Additional Resources | ||
|Title=Videos | |Title=Videos | ||
| Line 156: | Line 156: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Track journey data | |Title=Track journey data | ||
| Line 169: | Line 169: | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
| Line 223: | Line 223: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud, PureConnect, GenesysCloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Third-party integrations | |Title=Third-party integrations | ||
| Line 230: | Line 230: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud, PureConnect, GenesysCloud |
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=See results | |Title=See results | ||
| Line 249: | Line 249: | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud, PureConnect |
|Type=Get Started | |Type=Get Started | ||
|Title=Solutions, best practices, and business scenarios | |Title=Solutions, best practices, and business scenarios | ||
| Line 257: | Line 257: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud, PureConnect, GenesysCloud |
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer resources | |Title=Developer resources | ||
| Line 267: | Line 267: | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
| Line 306: | Line 306: | ||
|Columns=Yes | |Columns=Yes | ||
}} | }} | ||
| − | |Platform=PureConnect, GenesysCloud, GenesysEngage- | + | |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud |
}} | }} | ||
Revision as of 02:37, July 25, 2020
This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources