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|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysCloud|display text=An agent's experience in Genesys Cloud}}
 
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}

Revision as of 16:58, July 15, 2020

This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.
Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios



InstallConfig.png

Track journey data

InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

ReleaseNotes.png

Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

GetStarted.png

Get started

AdditionalResources.png

Videos



GetStarted.png

Review solutions, best practices, and business scenarios


InstallConfig.png

Track journey data


InstallConfig.png

Create actions and action maps

InstallConfig.png

Integrate with third-party products

Supervisor.png

See reports and analytics

DeveloperResources.png

Developer resources

AgentLanding.png

Agent resources

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