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|editors=DannaShirley,Ejoyce,Steve | |editors=DannaShirley,Ejoyce,Steve | ||
|previewers=DannaShirley,Ejoyce | |previewers=DannaShirley,Ejoyce | ||
| − | |definition= | + | |definition=Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. |
|Platforms=PureEngage | |Platforms=PureEngage | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
Revision as of 19:10, November 26, 2018
Release Notes
Release Notes
Release Notes
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Get started
Understand the purpose of and how you can begin using it in your organization.
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Review solutions, best practices, and business scenarios
Review solutions, best practices, and business scenarios
Review business scenarios and best practices to improve your results with .
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Track journey data
Track your customers based on their characteristics and behaviors.
- Predictive Engagement tracking snippet
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- Event tracking with tag managers
Create actions and action maps
Create a collection of techniques that can use to engage your customers and further your business outcomes.
Shape a customer's journey
Integrate with third-party products
Integrate with third-party products
Developer resources
Developer resources
Agent resources
Agent resources