Difference between revisions of "UseCases/Current/GenesysEngage-onpremises/SL09"
From Genesys Documentation
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<span>The following diagram shows the main flow of the use case, from the point of view of the system.</span> | <span>The following diagram shows the main flow of the use case, from the point of view of the system.</span> | ||
| − | |BusinessImage=https://www.lucidchart.com/documents/edit/ | + | |BusinessImage=https://www.lucidchart.com/documents/edit/907e6fc9-32f9-4a71-b00a-358d5a718ef0/0 |
|BusinessFlowDescription=<span></span> | |BusinessFlowDescription=<span></span> | ||
# The customer starts browsing the company website. | # The customer starts browsing the company website. | ||
| Line 82: | Line 82: | ||
This diagram details the routing that takes place before and during the chat or callback. | This diagram details the routing that takes place before and during the chat or callback. | ||
| − | |BusinessImage=https://www.lucidchart.com/documents/edit/ | + | |BusinessImage=https://www.lucidchart.com/documents/edit/0fce4897-0ecf-4ddd-b301-1c5281dbfd66/0 |
|BusinessFlowDescription=# Genesys routes the interaction to a sales rep based on the skills, media, and language set in Genesys Altocloud (target expression and virtual queue). | |BusinessFlowDescription=# Genesys routes the interaction to a sales rep based on the skills, media, and language set in Genesys Altocloud (target expression and virtual queue). | ||
# Sales rep and customer are in conversation. The sales rep has access to full customer context such as persona, journey information, and outcome score. | # Sales rep and customer are in conversation. The sales rep has access to full customer context such as persona, journey information, and outcome score. | ||
Revision as of 15:31, September 5, 2018
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Important
This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information.
Customer Service applications of this use case will be covered by a new use, CE37, which is currently being developed.
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Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.