Difference between revisions of "RN/AgentWorkspace/100.0.009.0131"
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| − | |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a | + | |DeploymentTypeId=8b480b3c-2733-433a-9166-eab2c2d0663a, ec194bf2-b79a-436d-8ff6-eaff94d9f43a |
| − | |ReleaseDate=2023-10- | + | |ReleaseDate=2023-10-19 |
|PrivateEditionReleaseDate=2023-10-17 | |PrivateEditionReleaseDate=2023-10-17 | ||
|Highlight=Resolved issues. | |Highlight=Resolved issues. | ||
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| − | |LocalContent='''For Private Edition''', Agent Workspace now displays the chat transcript and allows to send messages for active chat interaction opened from history (requires permissions, set the option '''privilege.contact.can-open.chat.from-history''' to '''true'''). Previously in such scenarios, agents were faced with chat interactions without transcription or message sending capabilities. | + | |LocalContent=Agent Workspace now displays chat transcripts and allows to send messages for active chat interactions opened from history (requires permissions). Previously in such scenarios, agents were faced with chat interactions without transcription or message sending capabilities. |
| + | |||
| + | '''For Private Edition''', Agent Workspace now displays the chat transcript and allows to send messages for active chat interaction opened from history (requires permissions, set the option '''privilege.contact.can-open.chat.from-history''' to '''true'''). Previously in such scenarios, agents were faced with chat interactions without transcription or message sending capabilities. | ||
}} | }} | ||
Revision as of 15:30, October 19, 2023
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Private Edition, Genesys CX on AWS |
| Release Number | 100.0.009.0131 (Change release number) |
| Release Type | |
| Highlight | Resolved issues. |
| Boilerplate(s) Used | |
| Release Date | 2023-10-19 |
| Private Edition Release Date | 2023-10-17 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = WWE AND labels = wwe-september-23 ORDER BY created DESC |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WWE-3714 | New | Agent Workspace now prevents agents from seeing chat interactions that is already been handled by an... | |
| WWE-3674 | Resolved Issue | Agent Workspace now allows you to select dates in Callback using the date picker. Previously, only m... | |
| WWE-3018 | Resolved Issue | Agent Workspace now displays chat transcripts and allows to send messages for active chat interactio... |
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