Base unit of content for Agent Workspace - 100.0.009.0131

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Private Edition, Genesys CX on Azure
Release Number 100.0.009.0131 (Change release number)
Release Type
Highlight Resolved issues.
Boilerplate(s) Used
Release Date 2023-10-19
Private Edition Release Date 2023-10-17
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = WWE AND labels = wwe-september-23 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-3714 New Agent Workspace now prevents agents from seeing chat interactions that is already been handled by an...
WWE-3674 Resolved Issue Agent Workspace now allows you to select dates in Callback using the date picker. Previously, only m...
WWE-3018 Resolved Issue Agent Workspace now displays chat transcripts and allows to send messages for active chat interactio...
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