Difference between revisions of "ATC/Deprecation-Deprecation: former customer journey tab"
(Published) |
|||
Line 7: | Line 7: | ||
|Description=On April 26, 2023, Genesys will replace the former customer journey tab with an enhanced version that is available with the addition of a new permission. Organizations that already added the permission are not impacted. | |Description=On April 26, 2023, Genesys will replace the former customer journey tab with an enhanced version that is available with the addition of a new permission. Organizations that already added the permission are not impacted. | ||
− | As a result, the former customer journey tab will no longer be available from the Live Now, Agent CX agent workspace, Interactions view, and Genesys Cloud for Salesforce embedded client interfaces. | + | As a result, the former customer journey tab will no longer be available from the Live Now, Agent CX agent workspace, Interactions view, and Genesys Cloud for Salesforce embedded client interfaces.[[File:Live Now Difference.png]][[File:Agent Difference.png]] |
+ | |||
+ | <br /> | ||
|Affected=All Genesys Predictive Engagement organizations that currently use only the former customer journey tab are affected. Organizations that already added the External Contacts > Session > View permission to the needed roles are not affected. | |Affected=All Genesys Predictive Engagement organizations that currently use only the former customer journey tab are affected. Organizations that already added the External Contacts > Session > View permission to the needed roles are not affected. | ||
Latest revision as of 07:00, April 10, 2023
Announcement date | Deprecation date | Associated product deprecations |
---|---|---|
February 22, 2023 | April 26, 2023 | View |
On April 26, 2023, Genesys will replace the former customer journey tab with an enhanced version that is available with the addition of a new permission. Organizations that already added the permission are not impacted.
As a result, the former customer journey tab will no longer be available from the Live Now, Agent CX agent workspace, Interactions view, and Genesys Cloud for Salesforce embedded client interfaces.
Am I affected?
All Genesys Predictive Engagement organizations that currently use only the former customer journey tab are affected. Organizations that already added the External Contacts > Session > View permission to the needed roles are not affected.
After the removal date, the former customer journey tab will no longer be available from the following interfaces:
- Live Now
- Agent CX agent workspace
- Interactions view
- Salesforce embedded view
How can I prepare for this deprecation?
To prepare for the upcoming removal, add the External Contacts > Session > View permission to the roles that need access to the customer journey information.
What if I need help or have questions?
Contact My Support.