Difference between revisions of "RN/GenesysCX Insights/100.0.029.0000"
From Genesys Documentation
(Created page with "{{ComponentRN |ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 |JQL=issue = GCXI-6267 OR issue = GCXI-6111 OR issue = GCXI-6113 |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff...") |
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|ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 | |ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 | ||
|JQL=issue = GCXI-6267 OR issue = GCXI-6111 OR issue = GCXI-6113 | |JQL=issue = GCXI-6267 OR issue = GCXI-6111 OR issue = GCXI-6113 | ||
| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a |
|ReleaseDate=2022-10-07 | |ReleaseDate=2022-10-07 | ||
| + | |PrivateEditionReleaseDate=2022-12-08 | ||
|Highlight=Added a new Engage metric. | |Highlight=Added a new Engage metric. | ||
}} | }} | ||
| Line 18: | Line 19: | ||
|LocalContent=A new Engage metric in the Agent > Activity and Agent > Activity > Queue folders enables reporting on agent engagement with customers. | |LocalContent=A new Engage metric in the Agent > Activity and Agent > Activity > Queue folders enables reporting on agent engagement with customers. | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|topic=Agent|display text=Genesys CX Insights Multicloud Projects Reference Guide}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|topic=Agent|display text=Genesys CX Insights Multicloud Projects Reference Guide}} | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=GCXI-6050 | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |LocalContent=A new MSWrkstn installation package is included with Genesys CX Insights, containing MicroStrategy Workstation software for Windows. This package is for advanced users, and provides tools to customize Genesys CX Insights. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=GCXI-6415 | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |LocalContent=A new setting, MSTR_ENV_SIZE, in the '''values.yaml''' file enables you to configure the MicroStrategy environment according to the size of your contact center. Change this value to '''large''' or '''small''' only if your environment requires it. The default value, '''prem''', uses the same values as in previous GCXI releases. | ||
| + | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIPEGuide|topic=Configure|display text=Configuring overrides}} | ||
}} | }} | ||
Latest revision as of 07:15, December 8, 2022
Component RN Definition[edit source]
| Component | Genesys CX Insights |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.029.0000 (Change release number) |
| Release Type | |
| Highlight | Added a new Engage metric. |
| Boilerplate(s) Used | |
| Release Date | 2022-10-07 |
| Private Edition Release Date | 2022-12-08 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue = GCXI-6267 OR issue = GCXI-6111 OR issue = GCXI-6113 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GCXI-6113 | New | A new Engage metric in the Agent > Activity and Agent > Activity > Queue folders enables re... | Genesys CX Insights Multicloud Projects Reference Guide |
| GCXI-6267 | Resolved Issue | When upgrading Genesys CX Insights, localization of custom reports now completes successfully. Prev... | |
| GCXI-6050 | Private Edition | A new MSWrkstn installation package is included with Genesys CX Insights, containing MicroStrategy W... | |
| GCXI-6415 | Private Edition | A new setting, MSTR_ENV_SIZE, in the values.yaml file enables you to configure the MicroStrate... | Configuring overrides |
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