Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight Added a new Engage metric.
Boilerplate(s) Used
Release Date 2022-10-07
Private Edition Release Date 2022-12-08
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue = GCXI-6267 OR issue = GCXI-6111 OR issue = GCXI-6113
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-6113 New A new Engage metric in the Agent > Activity and Agent > Activity > Queue folders enables re... Genesys CX Insights Multicloud Projects Reference Guide
GCXI-6267 Resolved Issue When upgrading Genesys CX Insights, localization of custom reports now completes successfully. Prev...
GCXI-6050 Private Edition A new MSWrkstn installation package is included with Genesys CX Insights, containing MicroStrategy W...
GCXI-6415 Private Edition A new setting, MSTR_ENV_SIZE, in the values.yaml file enables you to configure the MicroStrate... Configuring overrides
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