Difference between revisions of "RN/GenesysCXInsights/9.0.019.00"
From Genesys Documentation
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|Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows: | |Content='''Designer Reporting Enhancements''' — New Designer dashboards are added as follows: | ||
**The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition. | **The [[Milestone Path Analysis Dashboard]] provides detailed information and visualizations illustrating the first and last milestones customers traversed, and the number of sessions that ended in each final disposition. | ||
| − | * Premise [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/ | + | * Premise [https://docs.genesys.com/Documentation/GCXI/9.0.0/User/] |
|LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition. | |LocalContent=A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations illustrating the first and last milestones customers traversed in Designer applications, and the number of sessions that ended in each final disposition. | ||
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIMlstnPthAnysys|display text=Milestone Path Analysis Dashboard}} | ||
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|TicketNumber=GCXI-5075 | |TicketNumber=GCXI-5075 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |LocalContent=The ANI Details Dashboard | + | |LocalContent=The '''ANI Details Dashboard > Top Callers''' tab now correctly lists the 50 callers with the largest number of interactions. Previously, the sort order was inverted, and the callers with the smallest number of interactions were listed. |
}} | }} | ||
{{Issue | {{Issue | ||
Latest revision as of 06:00, November 16, 2022
Component RN Definition[edit source]
| Component | Genesys CX Insights |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.019.00 (Change release number) |
| Release Type | |
| Highlight | Support for Genesys Engage cloud on Azure |
| Boilerplate(s) Used | |
| Release Date | 2021-04-01 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = Genesys Customer Experience Insights AND issue = GCXI-4791 OR issue = GCXI-4746 OR issue = GCXI-4718 OR issue = GCXI-4529 OR issue = GCXI-4742 OR issue = GCXI-4306 OR issue = GCXI-4285 OR issue= GCXI-3963 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GCXI-3963 | New | Starting with this release, Genesys CX Insights is available in Genesys Engage cloud on Azure. | |
| GCXI-4285 | New | A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations... | Milestone Path Analysis Dashboard |
| GCXI-4306 | New | A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer... | ANI Details Dashboard |
| GCXI-4742 | New | New dashboards in the Dashboards folder provide weekly views of contact center activity:
| Dashboards |
| GCXI-4849 | New | Two new reports in the CX Insights for iWD folder provide detailed reporting on inbound and ou... | CX Insights for iWD reports and dashboards |
| GCXI-4757 | New | Several attributes and prompts in the iWD Project are renamed for greater clarity. Attributes and p... | CX Insights for iWD reports and dashboards |
| New | Updates are provided for all included CentOS packages. | ||
| GCXI-4947 | New | Base Image Upgrade — Genesys CX Insights containers are now UBI8. | |
| GCXI-3449 | New | Genesys CX Insights now enables you to securely transmit reports (and dashboards) to an SFTP destina... | |
| GCXI-4746 | Resolved Issue | Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy D... | |
| GCXI-4718 | Resolved Issue | Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined withi... | |
| GCXI-4529 | Resolved Issue | Designer Interaction Outcome Statistics datasets in the Dashboards > Datasets folder are... | |
| GCXI-5075 | Resolved Issue | The ANI Details Dashboard > Top Callers tab now correctly lists the 50 callers with the larges... | |
| GCXI-4791 | Known Issue | Genesys CX Insights ignores user selections in the Interaction ID report prompt in the followi... |
Contents
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