Base unit of content for Genesys CX Insights -

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Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Support for Genesys Engage cloud on Azure
Boilerplate(s) Used
Release Date 2021-04-01
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = Genesys Customer Experience Insights AND issue = GCXI-4791 OR issue = GCXI-4746 OR issue = GCXI-4718 OR issue = GCXI-4529 OR issue = GCXI-4742 OR issue = GCXI-4306 OR issue = GCXI-4285 OR issue= GCXI-3963
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-3963 New Starting with this release, Genesys CX Insights is available in Genesys Engage cloud on Azure.
GCXI-4285 New A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations... Milestone Path Analysis Dashboard
GCXI-4306 New A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer... ANI Details Dashboard
GCXI-4742 New New dashboards in the Dashboards folder provide weekly views of contact center activity:
  • [[Draft:P...
GCXI-4849 New Two new reports in the CX Insights for iWD folder provide detailed reporting on inbound and ou... CX Insights for iWD reports and dashboards
GCXI-4757 New Several attributes and prompts in the iWD Project are renamed for greater clarity.  Attributes and p... CX Insights for iWD reports and dashboards
New Updates are provided for all included CentOS packages.
GCXI-4947 New Base Image Upgrade — Genesys CX Insights containers are now UBI8.
GCXI-3449 New Genesys CX Insights now enables you to securely transmit reports (and dashboards) to an SFTP destina...
GCXI-4746 Resolved Issue Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy D...
GCXI-4718 Resolved Issue Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined withi...
GCXI-4529 Resolved Issue Designer Interaction Outcome Statistics datasets in the Dashboards > Datasets folder are...
GCXI-5075 Resolved Issue The ANI Details Dashboard > Top Callers tab now correctly lists the 50 callers with the larges...
GCXI-4791 Known Issue Genesys CX Insights ignores user selections in the Interaction ID report prompt in the followi...
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