Difference between revisions of "ATC/GenesysEngage-cloudPrereqs"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
(Published) |
||
| Line 22: | Line 22: | ||
{{!}}{{!}}Genesys Widgets | {{!}}{{!}}Genesys Widgets | ||
{{!}}{{!}}9.0 | {{!}}{{!}}9.0 | ||
| − | {{!}}{{!}}[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW# | + | {{!}}{{!}}[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW#June242019 9.0.013.06]minimum |
{{!}}- | {{!}}- | ||
{{!}}{{!}}Digital Channels | {{!}}{{!}}Digital Channels | ||
Revision as of 12:45, July 25, 2019
Contents
Genesys Predictive Engagement has specific prerequisites for PureEngage Cloud deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Genesys Predictive Engagement.PureEngage customers who intend to use Genesys Predictive Engagement should ensure that their Cloud tenant has been updated to the latest 9.0 versions of the following components. For more information, please contact your Genesys Account Manager.
| Genesys Component | Version | Notes |
| Genesys Widgets | 9.0 | 9.0.013.06minimum |
| Digital Channels | 9.0 | 9.0.000.10minimum
Note: Requires an Advanced Chat license. |
| Agent Desktop | 9.0 | |
| Designer | 9.0 |
Comments or questions about this documentation? Contact us for support!