Difference between revisions of "ATC/RequiredPCDomains"
From Genesys Documentation
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| − | |structuredtext= | + | |structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, ensure that your network configuration allows access to the following domains: |
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| − | As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, ensure that your network configuration allows access to the following domains: | ||
*All Genesys Cloud CX domains listed in the [https://help.mypurecloud.com/articles/?p=25911 Domains and IP Addresses section] | *All Genesys Cloud CX domains listed in the [https://help.mypurecloud.com/articles/?p=25911 Domains and IP Addresses section] | ||
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| − | |structuredtext= | + | |structuredtext=*<nowiki>https://api.sae1.pure.cloud</nowiki> |
| − | + | *<nowiki>https://apps.sae1.pure.cloud</nowiki> | |
| − | * <nowiki>https://api.sae1.pure.cloud</nowiki> | + | *<nowiki>https://journey-websockets.sae1.pure.cloud</nowiki> |
| − | * <nowiki>https://apps.sae1.pure.cloud</nowiki> | ||
| − | * <nowiki>https://journey-websockets.sae1.pure.cloud</nowiki> | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
Latest revision as of 05:30, August 10, 2022
Contents
- 1 Required domains for all implementations
- 2 Notes about the required Genesys Predictive Engagement domains
- 3 Americas (US East)
- 4 Americas (US East 2)
- 5 Americas (US West)
- 6 Americas (Canada)
- 7 South America (São Paulo)
- 8 EMEA (Dublin)
- 9 EMEA (Frankfurt)
- 10 EMEA (London)
- 11 Asia Pacific (Mumbai)
- 12 Asia Pacific (Seoul)
- 13 Asia Pacific (Sydney)
- 14 Asia Pacific (Tokyo)
For agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud CX domains must be available.
Required domains for all implementations
As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, ensure that your network configuration allows access to the following domains:
- All Genesys Cloud CX domains listed in the Domains and IP Addresses section
- https://dhqbrvplips7x.cloudfront.net/
- Region-specific Genesys Cloud CX domains listed in the following sections:
Notes about the required Genesys Predictive Engagement domains
| Domain | Used for |
|---|---|
| https://api.mypurecloud | API resources |
| https://apps.mypurecloud | Non-cached static assets |
| https://journey-websockets.mypurecloud | Real-time events |
| https://dhqbrvplips7x.cloudfront.net/ | Cached static assets |
| https://login.mypurecloud/ | Logging in users |
| https://login.use2.us-gov-pure.cloud | Logging in users [Americas (US East 2)] |
Americas (US East)
- API domain: https://api.mypurecloud.com
- Apps domain: https://apps.mypurecloud.com
- Websocket domain: https://journey-websockets.mypurecloud.com
Americas (US East 2)
- API domain: https://api.use2.us-gov-pure.cloud/
- Apps domain: https://apps.use2.us-gov-pure.cloud/
- Websocket domain: https://journey-websockets.use2.us-gov-pure.cloud/
Americas (US West)
- https://api.usw2.pure.cloud
- https://apps.usw2.pure.cloud
- https://journey-websockets.usw2.pure.cloud
Americas (Canada)
- https://api.cac1.pure.cloud
- https://apps.cac1.pure.cloud
- https://journey-websockets.cac1.pure.cloud
South America (São Paulo)
- https://api.sae1.pure.cloud
- https://apps.sae1.pure.cloud
- https://journey-websockets.sae1.pure.cloud
EMEA (Dublin)
- https://api.mypurecloud.ie
- https://apps.mypurecloud.ie
- https://journey-websockets.mypurecloud.ie
EMEA (Frankfurt)
- https://api.mypurecloud.de
- https://apps.mypurecloud.de
- https://journey-websockets.mypurecloud.de
EMEA (London)
- https://api.euw2.pure.cloud
- https://apps.euw2.pure.cloud
- https://journey-websockets.euw2.pure.cloud
Asia Pacific (Mumbai)
- https://api.aps1.pure.cloud
- https://apps.aps1.pure.cloud
- https://journey-websockets.aps1.pure.cloud
Asia Pacific (Seoul)
- https://api.apne2.pure.cloud
- https://apps.apne2.pure.cloud
- https://journey-websockets.apne2.pure.cloud
Asia Pacific (Sydney)
- https://api.mypurecloud.com.au/
- https://apps.mypurecloud.com.au/
- https://journey-websockets.mypurecloud.com.au/
Asia Pacific (Tokyo)
- https://api.mypurecloud.jp/
- https://apps.mypurecloud.jp/
- https://journey-websockets.mypurecloud.jp/
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