Difference between revisions of "RN/DigitalChannels/100.0.111.8774"
From Genesys Documentation
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|TicketNumber=NEXUS-8169 | |TicketNumber=NEXUS-8169 | ||
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| − | |Content=\[ KNOWN ISSUE]:If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Workspace | + | |Content=\[ KNOWN ISSUE]:If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Agent Workspace. |
|LocalContent=If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Agent Workspace. | |LocalContent=If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split into two or more different messages in Agent Workspace. | ||
}} | }} | ||
Revision as of 18:50, July 28, 2022
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Mixed mode, Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.111.8774 (Change release number) |
| Release Type | |
| Highlight | Supports Regular Expressions, case insensitivity, double whitespace, and customization for keywords. |
| Boilerplate(s) Used | |
| Release Date | 2022-02-18 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-02-18 |
| Private Edition Containers List | |
| JQL | project = NEXUS AND issue = NEXUS-8041 OR issue = NEXUS-8228 OR issue = NEXUS-8133 OR issue = NEXUS-7589 OR issue = NEXUS-7587 OR issue = NEXUS-8069 OR issue = NEXUS-8169 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| NEXUS-8133 | New | Attachment caption text is now displayed for Twitter and Facebook messages. | |
| NEXUS-7589 | New | Regular Expressions are now supported for all types of keywords in inbound SMS messages. Case insens... | |
| NEXUS-7587 | New | Custom types of keyword groups and messages are now supported on the record and batch levels for SMS... | |
| NEXUS-8192 | New | When a chat session is created, custom attributes can now be added to the user data to aid in contac... | |
| NEXUS-8228 | Resolved Issue | In the Communication tab, agents can now download images in SMS messages by clicking the downl... | |
| NEXUS-8069 | Resolved Issue | Downloaded files from inbound WhatsApp message attachments that have captions now have the correct f... | |
| NEXUS-8041 | Resolved Issue | Images can now be inserted into chat messages from the Responses tab. | |
| NEXUS-8169 | Known Issue | If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split in... | |
| NEXUS-8349 | Known Issue | When an agent downloads an attachment from a Twitter or Facebook message, the file name might contai... | |
| NEXUS-8339 | Known Issue | From the Responses tab, it is possible for an agent to insert a standard response containing o... | |
| NEXUS-8332 | Known Issue | In some situations, Digital Channels might create more than one interaction for a single message fro... |
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