Base unit of content for Digital Channels - 100.0.111.8774
From Genesys Documentation
Component RN Definition[edit source]
Component | Digital Channels |
---|---|
Deployment Type | Mixed mode, Genesys CX on AWS, Genesys CX on Azure |
Release Number | 100.0.111.8774 (Change release number) |
Release Type | |
Highlight | Supports Regular Expressions, case insensitivity, double whitespace, and customization for keywords. |
Boilerplate(s) Used | |
Release Date | 2022-02-18 |
Private Edition Release Date | |
Mixed Mode Release ReleaseDate | 2022-02-18 |
Private Edition Containers List | |
JQL | project = NEXUS AND issue = NEXUS-8041 OR issue = NEXUS-8228 OR issue = NEXUS-8133 OR issue = NEXUS-7589 OR issue = NEXUS-7587 OR issue = NEXUS-8069 OR issue = NEXUS-8169 |
Links | Links to customer-facing pages in use: |
Test Links | Links to test pages (for RN Admins only)
None yet! |
Issue | Issue Category | Description | SupportingDocumentation |
---|---|---|---|
Issue | Issue Category | Description | SupportingDocumentation |
NEXUS-8133 | New | Attachment caption text is now displayed for Twitter and Facebook messages. | |
NEXUS-7589 | New | Regular Expressions are now supported for all types of keywords in inbound SMS messages. Case insens... | |
NEXUS-7587 | New | Custom types of keyword groups and messages are now supported on the record and batch levels for SMS... | |
NEXUS-8192 | New | When a chat session is created, custom attributes can now be added to the user data to aid in contac... | |
NEXUS-8228 | Resolved Issue | In the Communication tab, agents can now download images in SMS messages by clicking the downl... | |
NEXUS-8069 | Resolved Issue | Downloaded files from inbound WhatsApp message attachments that have captions now have the correct f... | |
NEXUS-8041 | Resolved Issue | Images can now be inserted into chat messages from the Responses tab. | |
NEXUS-8169 | Known Issue | If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split in... | |
NEXUS-8349 | Known Issue | When an agent downloads an attachment from a Twitter or Facebook message, the file name might contai... | |
NEXUS-8339 | Known Issue | From the Responses tab, it is possible for an agent to insert a standard response containing o... | |
NEXUS-8332 | Known Issue | In some situations, Digital Channels might create more than one interaction for a single message fro... |
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