Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Mixed mode, Genesys CX on AWS, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Supports Regular Expressions, case insensitivity, double whitespace, and customization for keywords.
Boilerplate(s) Used
Release Date 2022-02-18
Private Edition Release Date
Mixed Mode Release ReleaseDate 2022-02-18
Private Edition Containers List
JQL project = NEXUS AND issue = NEXUS-8041 OR issue = NEXUS-8228 OR issue = NEXUS-8133 OR issue = NEXUS-7589 OR issue = NEXUS-7587 OR issue = NEXUS-8069 OR issue = NEXUS-8169
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-8133 New Attachment caption text is now displayed for Twitter and Facebook messages.
NEXUS-7589 New Regular Expressions are now supported for all types of keywords in inbound SMS messages. Case insens...
NEXUS-7587 New Custom types of keyword groups and messages are now supported on the record and batch levels for SMS...
NEXUS-8192 New When a chat session is created, custom attributes can now be added to the user data to aid in contac...
NEXUS-8228 Resolved Issue In the Communication tab, agents can now download images in SMS messages by clicking the downl...
NEXUS-8069 Resolved Issue Downloaded files from inbound WhatsApp message attachments that have captions now have the correct f...
NEXUS-8041 Resolved Issue Images can now be inserted into chat messages from the Responses tab.
NEXUS-8169 Known Issue If a reply to a Twitter or Facebook public post contains two or more messages, the reply is split in...
NEXUS-8349 Known Issue When an agent downloads an attachment from a Twitter or Facebook message, the file name might contai...
NEXUS-8339 Known Issue From the Responses tab, it is possible for an agent to insert a standard response containing o...
NEXUS-8332 Known Issue In some situations, Digital Channels might create more than one interaction for a single message fro...
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