Difference between revisions of "RN/AgentDesktop/9.0.000.95"
From Genesys Documentation
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=\[WWE]\[AWS] \[Azure]:Agent Desktop now displays the transcript of Twitter Public and Facebook Public media types in the History views.\[Private]:Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types in the History views. Use the *openmedia.chat-history-channels* option in the *workspace-service* section to configure this feature. | |Content=\[WWE]\[AWS] \[Azure]:Agent Desktop now displays the transcript of Twitter Public and Facebook Public media types in the History views.\[Private]:Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types in the History views. Use the *openmedia.chat-history-channels* option in the *workspace-service* section to configure this feature. | ||
− | |LocalContent=Agent Desktop now displays the transcript of Twitter public and Facebook public media types in the History views. | + | |LocalContent=Agent Desktop now displays the transcript of Twitter public and Facebook public media types in the History views. Please contact Genesys to enable this feature. |
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADhist}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADhist}} | ||
}} | }} |
Revision as of 13:46, July 21, 2022
Component RN Definition[edit source]
Component | Agent Workspace |
---|---|
Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
Release Number | 9.0.000.95 (Change release number) |
Release Type | |
Highlight | Support for Google Agent Assist for Voice interactions. |
Boilerplate(s) Used | Private edition GA (highlights) |
Release Date | 2022-06-28 |
Private Edition Release Date | 2022-07-07 |
Mixed Mode Release ReleaseDate | |
Private Edition Containers List | |
JQL | labels = "wwe-june-22" |
Links | Links to customer-facing pages in use: |
Test Links | Links to test pages (for RN Admins only) |
Issue | Issue Category | Description | SupportingDocumentation |
---|---|---|---|
Issue | Issue Category | Description | SupportingDocumentation |
GAPI-34554 | The Service Client API can now get interaction-related options that are overridden by a routing stra... | ||
GAPI-29576 | New | Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features:
| Internal interactions |
GAPI-32940 | New | Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to e... | Agent Assist tab |
GAPI-34833 | Resolved Issue | When a strategy sets the value of an attached data field in the Case Information area, but the... | |
GAPI-34826 | Resolved Issue | Agent Workspace now correctly handles Favorites for Agents, Agent Groups, Interaction Queues, Routin... | |
WWE-241 | Known Issue | During conference calls, Agent Workspace does not correctly display the parties in the Agent Assist ... | |
WWE-1469 | Known Issue | Agent Assist stops providing the call transcript and suggested FAQs if an agent stops and then resta... | |
WWE-720 | Known Issue | When a supervisor coaches a call with an agent using Google Agent Assist, the transcript currently d... | |
GAPI-32942 | Known Issue | Agent Workspace currently does not support localization for Google Agent Assist for Voice interactio... | |
GAPI-34458 | Known Issue | Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as... | |
GAPI-34785 | Known Issue | For a two-step transfer of a call with a contact from one agent using Agent Assist to another, the G... | |
GAPI-34016 | Private Edition | To better handle inline images from standard responses used as a signature, Workspace Web Edition ca... | |
GAPI-33886 | Private Edition | Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types ... | |
GAPI-34175 | Private Edition | Workspace Web Edition can now send attachments with the JPEG file extension. To configure this featu... | |
GAPI-14324 | Private Edition | Workspace Web Edition now enables agents to schedule for contacts a callback with a preferred date ... | |
GAPI-34843 | Private Edition | For environments where the value of the voice.mark-done-on-release option is set to true... | |
Private Edition |
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