Base unit of content for Agent Workspace - 9.0.000.95

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number 9.0.000.95 (Change release number)
Release Type
Highlight Support for Google Agent Assist for Voice interactions.
Boilerplate(s) Used Private edition GA (highlights)
Release Date 2022-06-28
Private Edition Release Date 2022-07-07
Mixed Mode Release ReleaseDate
Private Edition Containers List
  • wwe-nginx-9.0.6.tgz
  • gws-ui-workspace:9.0.000.95
JQL labels = "wwe-june-22"
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-34554 The Service Client API can now get interaction-related options that are overridden by a routing stra...
GAPI-29576 New Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features:
  • ...
Internal interactions
GAPI-32940 New Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to e... Agent Assist tab
GAPI-34833 Resolved Issue When a strategy sets the value of an attached data field in the Case Information area, but the...
GAPI-34826 Resolved Issue Agent Workspace now correctly handles Favorites for Agents, Agent Groups, Interaction Queues, Routin...
WWE-241 Known Issue During conference calls, Agent Workspace does not correctly display the parties in the Agent Assist ...
WWE-1469 Known Issue Agent Assist stops providing the call transcript and suggested FAQs if an agent stops and then resta...
WWE-720 Known Issue When a supervisor coaches a call with an agent using Google Agent Assist, the transcript currently d...
GAPI-32942 Known Issue Agent Workspace currently does not support localization for Google Agent Assist for Voice interactio...
GAPI-34458 Known Issue Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as...
GAPI-34785 Known Issue For a two-step transfer of a call with a contact from one agent using Agent Assist to another, the G...
GAPI-34016 Private Edition To better handle inline images from standard responses used as a signature, Workspace Web Edition ca...
GAPI-33886 Private Edition Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types ...
GAPI-34175 Private Edition Workspace Web Edition can now send attachments with the JPEG file extension. To configure this featu...
GAPI-14324 Private Edition Workspace Web Edition now enables agents to schedule for contacts a callback with a preferred date ...
GAPI-34843 Private Edition For environments where the value of the voice.mark-done-on-release option is set to true...
Private Edition
Retrieved from "https://all.docs.genesys.com/RN/AgentDesktop/9.0.000.95 (2024-06-18 21:13:31)"
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