Base unit of content for Agent Workspace - 9.0.000.95
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 9.0.000.95 (Change release number) |
| Release Type | |
| Highlight | Support for Google Agent Assist for Voice interactions. |
| Boilerplate(s) Used | Private edition GA (highlights) |
| Release Date | 2022-06-28 |
| Private Edition Release Date | 2022-07-07 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List |
|
| JQL | labels = "wwe-june-22" |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-34554 | The Service Client API can now get interaction-related options that are overridden by a routing stra... | ||
| GAPI-29576 | New | Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features:
| Internal interactions |
| GAPI-32940 | New | Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to e... | Agent Assist tab |
| GAPI-34833 | Resolved Issue | When a strategy sets the value of an attached data field in the Case Information area, but the... | |
| GAPI-34826 | Resolved Issue | Agent Workspace now correctly handles Favorites for Agents, Agent Groups, Interaction Queues, Routin... | |
| WWE-241 | Known Issue | During conference calls, Agent Workspace does not correctly display the parties in the Agent Assist ... | |
| WWE-1469 | Known Issue | Agent Assist stops providing the call transcript and suggested FAQs if an agent stops and then resta... | |
| WWE-720 | Known Issue | When a supervisor coaches a call with an agent using Google Agent Assist, the transcript currently d... | |
| GAPI-32942 | Known Issue | Agent Workspace currently does not support localization for Google Agent Assist for Voice interactio... | |
| GAPI-34458 | Known Issue | Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as... | |
| GAPI-34785 | Known Issue | For a two-step transfer of a call with a contact from one agent using Agent Assist to another, the G... | |
| GAPI-34016 | Private Edition | To better handle inline images from standard responses used as a signature, Workspace Web Edition ca... | |
| GAPI-33886 | Private Edition | Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types ... | |
| GAPI-34175 | Private Edition | Workspace Web Edition can now send attachments with the JPEG file extension. To configure this featu... | |
| GAPI-14324 | Private Edition | Workspace Web Edition now enables agents to schedule for contacts a callback with a preferred date ... | |
| GAPI-34843 | Private Edition | For environments where the value of the voice.mark-done-on-release option is set to true... | |
| Private Edition |
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