Difference between revisions of "ATC/RequiredPCDomains"
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*Region-specific Genesys Cloud CX domains listed in the following sections: | *Region-specific Genesys Cloud CX domains listed in the following sections: | ||
**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (US East)|anchor=USE1}} | **{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (US East)|anchor=USE1}} | ||
| + | **{{Link-Standalone|topic=ATC/RequiredPCDomains|anchor=USE2|display text=America (US East 2)}} | ||
**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (US West)|anchor=USW2}} | **{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (US West)|anchor=USW2}} | ||
**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (Canada)|anchor=CAC1}} | **{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (Canada)|anchor=CAC1}} | ||
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{{!}}<nowiki>https://login.mypurecloud/</nowiki> | {{!}}<nowiki>https://login.mypurecloud/</nowiki> | ||
{{!}}Logging in users | {{!}}Logging in users | ||
| + | {{!}}- | ||
| + | {{!}}<nowiki>https://login.use2.us-gov-pure.cloud</nowiki> | ||
| + | {{!}}Logging in users [Americas (US East 2)] | ||
{{!}}} | {{!}}} | ||
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|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
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*Apps domain: <nowiki>https://apps.mypurecloud.com</nowiki> | *Apps domain: <nowiki>https://apps.mypurecloud.com</nowiki> | ||
*Websocket domain: <nowiki>https://journey-websockets.mypurecloud.com</nowiki> | *Websocket domain: <nowiki>https://journey-websockets.mypurecloud.com</nowiki> | ||
| + | |Status=No | ||
| + | }}{{Section | ||
| + | |sectionHeading=Americas (US East 2) | ||
| + | |anchor=USE2 | ||
| + | |alignment=Vertical | ||
| + | |structuredtext=*API domain: <nowiki>https://api.use2.us-gov-pure.cloud/</nowiki> | ||
| + | *Apps domain: <nowiki>https://apps.use2.us-gov-pure.cloud/</nowiki> | ||
| + | *Websocket domain: <nowiki>https://journey-websockets.use2.us-gov-pure.cloud/</nowiki><br /> | ||
|Status=No | |Status=No | ||
}}{{Section | }}{{Section | ||
Revision as of 10:10, March 22, 2022
Contents
- 1 Required domains for all implementations
- 2 Notes about the required Genesys Predictive Engagement domains
- 3 Americas (US East)
- 4 Americas (US East 2)
- 5 Americas (US West)
- 6 Americas (Canada)
- 7 EMEA (Dublin)
- 8 EMEA (Frankfurt)
- 9 EMEA (London)
- 10 Asia Pacific (Mumbai)
- 11 Asia Pacific (Seoul)
- 12 Asia Pacific (Sydney)
- 13 Asia Pacific (Tokyo)
For agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud CX domains must be available.
Required domains for all implementations
As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, ensure that your network configuration allows access to the following domains:
- All Genesys Cloud CX domains listed in the Domains and IP Addresses section
- https://dhqbrvplips7x.cloudfront.net/
- Region-specific Genesys Cloud CX domains listed in the following sections:
Notes about the required Genesys Predictive Engagement domains
| Domain | Used for |
|---|---|
| https://api.mypurecloud | API resources |
| https://apps.mypurecloud | Non-cached static assets |
| https://journey-websockets.mypurecloud | Real-time events |
| https://dhqbrvplips7x.cloudfront.net/ | Cached static assets |
| https://login.mypurecloud/ | Logging in users |
| https://login.use2.us-gov-pure.cloud | Logging in users [Americas (US East 2)] |
Americas (US East)
- API domain: https://api.mypurecloud.com
- Apps domain: https://apps.mypurecloud.com
- Websocket domain: https://journey-websockets.mypurecloud.com
Americas (US East 2)
- API domain: https://api.use2.us-gov-pure.cloud/
- Apps domain: https://apps.use2.us-gov-pure.cloud/
- Websocket domain: https://journey-websockets.use2.us-gov-pure.cloud/
Americas (US West)
- https://api.usw2.pure.cloud
- https://apps.usw2.pure.cloud
- https://journey-websockets.usw2.pure.cloud
Americas (Canada)
- https://api.cac1.pure.cloud
- https://apps.cac1.pure.cloud
- https://journey-websockets.cac1.pure.cloud
EMEA (Dublin)
- https://api.mypurecloud.ie
- https://apps.mypurecloud.ie
- https://journey-websockets.mypurecloud.ie
EMEA (Frankfurt)
- https://api.mypurecloud.de
- https://apps.mypurecloud.de
- https://journey-websockets.mypurecloud.de
EMEA (London)
- https://api.euw2.pure.cloud
- https://apps.euw2.pure.cloud
- https://journey-websockets.euw2.pure.cloud
Asia Pacific (Mumbai)
- https://api.aps1.pure.cloud
- https://apps.aps1.pure.cloud
- https://journey-websockets.aps1.pure.cloud
Asia Pacific (Seoul)
- https://api.apne2.pure.cloud
- https://apps.apne2.pure.cloud
- https://journey-websockets.apne2.pure.cloud
Asia Pacific (Sydney)
- https://api.mypurecloud.com.au/
- https://apps.mypurecloud.com.au/
- https://journey-websockets.mypurecloud.com.au/
Asia Pacific (Tokyo)
- https://api.mypurecloud.jp/
- https://apps.mypurecloud.jp/
- https://journey-websockets.mypurecloud.jp/
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