Difference between revisions of "RN/IntelligentWorkload Distribution/100.0.080.0000"

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|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 
|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
 
|ReleaseDate=2022-01-13
 
|ReleaseDate=2022-01-13
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|Highlight=New table format for viewing email headers. IWD now supports reporting on Category Level 3 - 10
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|Highlight=New table format for viewing email headers.
 
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{{Issue
 
{{Issue
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|Content=Workload Manager no longer displays categories without data in Dashboard legend
 
|Content=Workload Manager no longer displays categories without data in Dashboard legend
 
|LocalContent=Names of categories that are filtered out or excluded are no longer displayed in the legend of the '''Overall Backlog By Categories''' dashboard in Workload Manager.
 
|LocalContent=Names of categories that are filtered out or excluded are no longer displayed in the legend of the '''Overall Backlog By Categories''' dashboard in Workload Manager.
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}}
 
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{{Issue
 
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|TicketNumber=CIWD-2563
 
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
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|LocalContent=IWD now supports reporting on Category Level 3 - 10. New prompts and attributes to support this change are added to several reports and dashboards in the {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD}} folder. Previously, IWD supported reporting up to Category Level 2 only.
 
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{{Issue
 
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|TicketNumber=CIWD-2556
 
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
 
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|LocalContent=The following improvements have been made to IWD’s integration with Genesys Workforce Management (WFM):
 
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*IWD now supports mapping up to 10 Category Levels in the activity path.
 
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*IWD now supports mapping of multi-site activities.
 
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*An asterisk (*) can be included at the end of an activity name after a slash ("/") to indicate that all subcategories in the current category path are mapped to this activity. An asterisk can be specified at any position of the path except at the beginning.
 
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|SupportingDocumentation={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDIntegrateWFM#Configure_IWD.2FWFM_integration}}
 
 
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Latest revision as of 17:17, February 14, 2022

Component RN Definition[edit source]

Component Intelligent Workload Distribution
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 100.0.080.0000 (Change release number)
Release Type
Highlight New table format for viewing email headers.
Boilerplate(s) Used
Release Date 2022-01-13
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL https://genesysjira.atlassian.net/jira/dashboards/30427
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
CIWD-3018 New Workload Manager now allows users to view email headers in a table format. Previously, the email hea...
CIWD-3244 Resolved Issue When IWD pulls an item from an agent’s workbin, the item’s queue state is now reset.
CIWD-3215 Resolved Issue The Universal Queue search feature now displays the correct number of matching items if the search r...
CIWD-3206 Resolved Issue An issue that caused some persistent legend items to overlap the dashboard graph data is now fixed.
CIWD-3068 Resolved Issue When the Autocomplete items feature is enabled, IWD does not automatically complete items that...
CIWD-2971 Resolved Issue Names of categories that are filtered out or excluded are no longer displayed in the legend of the '...
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