Difference between revisions of "RN/IntelligentWorkload Distribution/100.0.080.0000"
From Genesys Documentation
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|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | ||
|ReleaseDate=2022-01-13 | |ReleaseDate=2022-01-13 | ||
| − | |Highlight=New table format for viewing email headers. | + | |Highlight=New table format for viewing email headers. IWD now supports reporting on Category Level 3 - 10 |
}} | }} | ||
{{Issue | {{Issue | ||
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|Content=Workload Manager no longer displays categories without data in Dashboard legend | |Content=Workload Manager no longer displays categories without data in Dashboard legend | ||
|LocalContent=Names of categories that are filtered out or excluded are no longer displayed in the legend of the '''Overall Backlog By Categories''' dashboard in Workload Manager. | |LocalContent=Names of categories that are filtered out or excluded are no longer displayed in the legend of the '''Overall Backlog By Categories''' dashboard in Workload Manager. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=CIWD-2563 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=IWD now supports reporting on Category Level 3 - 10. New prompts and attributes to support this change are added to several reports and dashboards in the {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD}} folder. Previously, IWD supported reporting up to Category Level 2 only. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=CIWD-2556 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=The following improvements have been made to IWD’s integration with Genesys Workforce Management (WFM): | ||
| + | |||
| + | *IWD now supports mapping up to 10 Category Levels in the activity path. | ||
| + | *IWD now supports mapping of multi-site activities. | ||
| + | *An asterisk (*) can be included at the end of an activity name after a slash ("/") to indicate that all subcategories in the current category path are mapped to this activity. An asterisk can be specified at any position of the path except at the beginning. | ||
| + | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDIntegrateWFM#Configure_IWD.2FWFM_integration}} | ||
}} | }} | ||
Revision as of 17:10, February 11, 2022
Component RN Definition[edit source]
| Component | Intelligent Workload Distribution |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.080.0000 (Change release number) |
| Release Type | |
| Highlight | New table format for viewing email headers. IWD now supports reporting on Category Level 3 - 10 |
| Boilerplate(s) Used | |
| Release Date | 2022-01-13 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | https://genesysjira.atlassian.net/jira/dashboards/30427 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| CIWD-3018 | New | Workload Manager now allows users to view email headers in a table format. Previously, the email hea... | |
| CIWD-3244 | Resolved Issue | When IWD pulls an item from an agent’s workbin, the item’s queue state is now reset. | |
| CIWD-3215 | Resolved Issue | The Universal Queue search feature now displays the correct number of matching items if the search r... | |
| CIWD-3206 | Resolved Issue | An issue that caused some persistent legend items to overlap the dashboard graph data is now fixed. | |
| CIWD-3068 | Resolved Issue | When the Autocomplete items feature is enabled, IWD does not automatically complete items that... | |
| CIWD-2971 | Resolved Issue | Names of categories that are filtered out or excluded are no longer displayed in the legend of the '... |
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