From Genesys Documentation
m (Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises") |
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX") |
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|landingpage=No | |landingpage=No | ||
| − | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | + | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. |
|Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises | ||
|ComingSoon=No | |ComingSoon=No | ||
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|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. | + | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. |
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}} | For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}} | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. See also the following links and search for Predictive Engagement.|}} | + | |Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}} |
====Genesys Multicloud CX==== | ====Genesys Multicloud CX==== | ||
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|Type=Additional Resources | |Type=Additional Resources | ||
|Title=Videos | |Title=Videos | ||
| − | |Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud] | + | |Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud CX] |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent resources | |Title=Agent resources | ||
| − | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=An agent's experience in Genesys Cloud}} | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=An agent's experience in Genesys Cloud CX}} |
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} | ||
Revision as of 21:30, November 9, 2021
This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.Important
Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
Genesys Multicloud CX
Genesys Engage on-premises
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Review solutions, best practices, and business scenarios
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources