Difference between revisions of "Solution"

Latest revision as of 21:28, November 9, 2021

Click on any of the following to see the documentation for that version:

Genesys Predictive Engagement with advanced chat routing

Third-party integrations

Use Genesys Predictive Engagement in Genesys Engage on-premises

Use Predictive Engagement in Genesys Multicloud CX

Use Workforce Engagement Management features in Genesys Cloud CX

PureConnect Solution Guides

Feature coming soon

@@ Line 11: / Line 11: @@
 |Type=Get Started
 |Title=Genesys Predictive Engagement with advanced chat routing
-|Description=Learn about the advanced Genesys Cloud features that allow you to offer a targeted and customized chat solution to customers.
+|Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers.
 |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}}
 |Columns=No
@@ Line 43: / Line 43: @@
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
-|Title=Use Workforce Engagement Management features in Genesys Cloud
+|Title=Use Workforce Engagement Management features in Genesys Cloud CX
-|Description=Through integration between Genesys Multicloud CX and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud.
+|Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX.
 |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}}
 |Columns=No