Difference between revisions of "UseCases/Current/GenesysCloud/SL09"
From Genesys Documentation
(Created page with "{{SMART UseCase |ID=SL09 |Title=Genesys Predictive Engagement |Offering=PureEngage |SMART_Benefits={{SMART Benefits |UCBenefitID=Increased Revenue |UCBenefit=Increase conversi...") |
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|RealTimeReporting=Genesys Altocloud Analytical Dashboards report: | |RealTimeReporting=Genesys Altocloud Analytical Dashboards report: | ||
* Live Now: Live activity on the website. | * Live Now: Live activity on the website. | ||
| − | * Visitor Activity report: See visitor historical activity. Filter by segments and outcomes. | + | * Visitor Activity report: See visitor historical activity. Filter by segments and outcomes. |
* Action Map report: View action map performance numbers for qualified, offered, accepted, rejected, errored and timedout actions. | * Action Map report: View action map performance numbers for qualified, offered, accepted, rejected, errored and timedout actions. | ||
* PureCloud Analytics real-time dashboards. Include Journey values 'Has Customer Journey' and 'Proactive Chat' columns and filters: | * PureCloud Analytics real-time dashboards. Include Journey values 'Has Customer Journey' and 'Proactive Chat' columns and filters: | ||
Revision as of 13:23, May 17, 2019
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Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.