Difference between revisions of "UseCases/Current/GenesysEngage-onpremises/SL09"
From Genesys Documentation
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|BuyerPersonas=Chief Digital Officer, Head of Sales, Head of Ecommerce | |BuyerPersonas=Chief Digital Officer, Head of Sales, Head of Ecommerce | ||
|MaturityLevel=Differentiated | |MaturityLevel=Differentiated | ||
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|PremiseAssumptions=Genesys Altocloud desktop gadgets are integrated into Workspace Desktop Edition. | |PremiseAssumptions=Genesys Altocloud desktop gadgets are integrated into Workspace Desktop Edition. | ||
|PremiseAssumptionsAdditional_Sales=Callback, SFDC Third-Party Integration and Content Offer capabilities with Altocloud are planned in 2019, for further details please contact your respective Product Manager. | |PremiseAssumptionsAdditional_Sales=Callback, SFDC Third-Party Integration and Content Offer capabilities with Altocloud are planned in 2019, for further details please contact your respective Product Manager. | ||
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|DistributionLogic====<span class="mw-headline" id="Distribution_Logic">Distribution Logic</span>=== | |DistributionLogic====<span class="mw-headline" id="Distribution_Logic">Distribution Logic</span>=== | ||
<span>The distribution of the interaction is determined by the target expression and virtual queue configured in the Genesys Altocloud rules.</span> | <span>The distribution of the interaction is determined by the target expression and virtual queue configured in the Genesys Altocloud rules.</span> | ||
| − | |CustomerInterfaceRequirements=* Based on Genesys Widgets with standard capabilities to adapt to customer corporate identity | + | |CustomerInterfaceRequirements=* Based on Genesys Widgets 9 with standard capabilities to adapt to customer corporate identity |
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|AgentDeskRequirements=* Integration of Genesys Altocloud desktop gadgets into Workspace Desktop Edition | |AgentDeskRequirements=* Integration of Genesys Altocloud desktop gadgets into Workspace Desktop Edition | ||
* Single Sign-On (the sales rep logs into Workspace only once) | * Single Sign-On (the sales rep logs into Workspace only once) | ||
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Interaction-related reporting is based on Genesys Interactive Insights (GI2). Capabilities are similar to<span>Call Routing (CE01), Chat Routing (CE18) and Digital Callback (CE22).</span> | Interaction-related reporting is based on Genesys Interactive Insights (GI2). Capabilities are similar to<span>Call Routing (CE01), Chat Routing (CE18) and Digital Callback (CE22).</span> | ||
|SMART_HybridAssumptions={{SMART HybridAssumptions | |SMART_HybridAssumptions={{SMART HybridAssumptions | ||
| − | |Hybrid_Assumption=v 1.1. | + | |Hybrid_Assumption=v 1.1.3 |
}} | }} | ||
|GeneralAssumptions=Genesys Widgets must be used. Customer must deploy both Altocloud and Widgets code snippets on their website / web pages. | |GeneralAssumptions=Genesys Widgets must be used. Customer must deploy both Altocloud and Widgets code snippets on their website / web pages. | ||
Revision as of 10:52, March 1, 2019
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Important
This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information.
Customer Service applications of this use case is addressed by Genesys Predictive Chatbots (CE37). This use case replaces SL03, SL04 and SL08 which were based on Web Engagement.No results
Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.