Difference between revisions of "Draft:ATC"

Revision as of 20:48, August 5, 2020

This is a draft page; the published version of this page can be found at ATC.

Click on any of the following to see the documentation for that version:

Release Notes

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Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

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Google Tag Manager

Track journey data

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Salesforce lead creation and campaign attribution

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Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Get started

Videos

Review solutions, best practices, and business scenarios

Track journey data

Create actions and action maps

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources

@@ Line 27: / Line 27: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes]. See also the following links and search for '''Altocloud''':
+|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes]. See also the following links and search for '''Altocloud.'''
 ====Genesys Engage Cloud====
@@ Line 38: / Line 38: @@
 *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
 *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02]
-See also:
 *{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}}