Difference between revisions of "UseCases/Current/PureConnect/SL09"

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|Offering=PureEngage
 
|Offering=PureEngage
 
|SMART_Benefits={{SMART Benefits
 
|SMART_Benefits={{SMART Benefits
|UCBenefitID=Improved Sales Rep / Agent Productivity
+
|UCBenefitID=
 
|UCBenefit=Sales reps are empowered with real time customer journey data from your website. This visibility allows them to personalize and prioritize engagements with prospective customers. Productivity is improved when sales reps interact when they have the most impact. Our software predicts which prospects are most likely to buy or abandon based on outcomes from previous customers taken guesswork out of the equations for your sales teams.
 
|UCBenefit=Sales reps are empowered with real time customer journey data from your website. This visibility allows them to personalize and prioritize engagements with prospective customers. Productivity is improved when sales reps interact when they have the most impact. Our software predicts which prospects are most likely to buy or abandon based on outcomes from previous customers taken guesswork out of the equations for your sales teams.
 
}}{{SMART Benefits
 
}}{{SMART Benefits
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|UCBenefit=Accelerate sales cycles and lead conversion rates (MQL to SQL to conversion) by engaging prospects or online shoppers in real time—at the right time—as they browse your website.
 
|UCBenefit=Accelerate sales cycles and lead conversion rates (MQL to SQL to conversion) by engaging prospects or online shoppers in real time—at the right time—as they browse your website.
 
}}{{SMART Benefits
 
}}{{SMART Benefits
|UCBenefitID=Improved Customer Experience
+
|UCBenefitID=Improved Net Promoter Score
 
|UCBenefit=Improve CX and NPS scores and reduce Customer Effort by providing customers with a more timely and meaningful engagement online.
 
|UCBenefit=Improve CX and NPS scores and reduce Customer Effort by providing customers with a more timely and meaningful engagement online.
 
}}{{SMART Benefits
 
}}{{SMART Benefits
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* Deflect from live agent contact by proactively displaying additional information or offering the most cost-effective channel for the specific customer segment.
 
* Deflect from live agent contact by proactively displaying additional information or offering the most cost-effective channel for the specific customer segment.
 
|BuyerPersonas=Chief Digital Officer, Head of Sales, Head of Ecommerce
 
|BuyerPersonas=Chief Digital Officer, Head of Sales, Head of Ecommerce
 +
|QualifyingQuestions=
 
|MaturityLevel=Differentiated
 
|MaturityLevel=Differentiated
 +
|SellableItems=
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|CloudAssumptions=
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|CloudAssumptionsAdditional_Sales=
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|PremiseAssumptions=
 
|PremiseAssumptionsAdditional_Sales=Altocloud for on-premises is sold as subscription only. On-premises perpetual customers may consume through subscription.
 
|PremiseAssumptionsAdditional_Sales=Altocloud for on-premises is sold as subscription only. On-premises perpetual customers may consume through subscription.
 
|BusinessImageFlow={{SMART BusinessImageFlow
 
|BusinessImageFlow={{SMART BusinessImageFlow
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* Collection of visitor's contact details
 
* Collection of visitor's contact details
 
* Engagement over chat session booking<br />
 
* Engagement over chat session booking<br />
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|DistributionImageFlow=
 
|DistributionLogic=The distribution of the interaction is determined by the target expression and virtual queue configured in the Genesys Predictive Engagement rules.
 
|DistributionLogic=The distribution of the interaction is determined by the target expression and virtual queue configured in the Genesys Predictive Engagement rules.
 
|CustomerInterfaceRequirements=* Based on Genesys Widgets with standard capabilities to adapt to customer corporate identity
 
|CustomerInterfaceRequirements=* Based on Genesys Widgets with standard capabilities to adapt to customer corporate identity
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Genesys Interaction Connect release 2019R1 is required.
 
Genesys Interaction Connect release 2019R1 is required.
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|CustomerAssumptions=
 
|RequiresAll=CE18
 
|RequiresAll=CE18
 +
|RequiresOr=
 +
|Optional=
 +
|Exceptions=
 +
|SMART_PremiseAssumptions=
 
|PremiseAssumptionsAdditional=* Genesys Altocloud for On Premises is sold as Subscription only (On Premises Perpetual customers may consume through subscription).
 
|PremiseAssumptionsAdditional=* Genesys Altocloud for On Premises is sold as Subscription only (On Premises Perpetual customers may consume through subscription).
 +
|SMART_CloudAssumptions=
 +
|CloudAssumptionsAdditional=
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|SMART_HybridAssumptions=
 +
|Requires=
 +
|Conditions=
 
|DocVersion=v 1.0.0
 
|DocVersion=v 1.0.0
 
}}
 
}}

Revision as of 11:03, April 20, 2020

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Important
Customer Service applications of this use case is addressed by Genesys Predictive Chatbots (CE37).

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Use Case Overview

Story and Business Context

Info needed.

Use Case Benefits*

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.

*You can sort all use cases according to their stated benefits here: Sort by benefits

Summary

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Use Case Definition

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Business and Distribution Logic

Business Logic

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Customer-facing Considerations

Interdependencies

All required, alternate, and optional use cases are listed here, as well as any exceptions.

All of the following required: At least one of the following required: Optional Exceptions
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Document Version

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