Difference between revisions of "CE15/Canonical"

Revision as of 12:05, January 15, 2020

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

Administration Dashboard

Titles and Taxonomy

Main Title	Subtitle	Taxonomy	Product Category	Draft	Published	Edit
Genesys Outbound Collections	Accelerate payments collected using multiple channels	Customer Engagement	Outbound	No draft	Not published

Canonical Information

Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results

High Level Flow

Info needed

Data Sheet Image

Canonical Sales Content

Personas

Contact Center Supervisor / Manager
Head of Collections
Head of Contact Center(s)

Qualifying Questions

CHANNELS: What outbound channels are you using - dialer,

outbound IVR, email, text messaging?

VOLUME: How many consumers are in your contact list? How frequently do you contact them?
Anticipated monthly volume?

AGENTS: How many outbound agents do you have? What is your agent utilization rate?

COMPLIANCE: What requirements do you need to comply with?

Pain Points (Business Context)

Desired State - How to Fix It

@@ Line 4: / Line 4: @@
 |Title=Genesys Outbound Collections
 |Subtitle=Accelerate payments collected using multiple channels
+}}
+{{SMART Canonical
+|BuyerPersonas=Contact Center Supervisor / Manager, Head of Collections, Head of Contact Center(s)
+|QualifyingQuestions=#CHANNELS:  What outbound channels are you using - dialer,
+outbound IVR, email, text messaging?
+#VOLUME:  How many consumers are in your contact list?  How frequently do you contact them?
+#Anticipated monthly volume?
+#AGENTS:  How many outbound agents do you have?  What is your agent utilization rate?
+#COMPLIANCE:  What requirements do you need to comply with?
+|DataSheetImage=CE15 - Genesys Outbound Collections.png
 }}