Difference between revisions of "UseCases/Current/GenesysCloud/SL09"
From Genesys Documentation
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* Visitor Activity report. See visitor historical activity. Filter by segments and outcomes. | * Visitor Activity report. See visitor historical activity. Filter by segments and outcomes. | ||
* Action Map Report. View action map performance numbers for qualified, offered, accepted, rejected, errored and timedout action. | * Action Map Report. View action map performance numbers for qualified, offered, accepted, rejected, errored and timedout action. | ||
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|GeneralAssumptions=Customer must use Genesys Widgets. Customer must deploy both Predictive Engagement and Widgets code snippets on their website or web pages. | |GeneralAssumptions=Customer must use Genesys Widgets. Customer must deploy both Predictive Engagement and Widgets code snippets on their website or web pages. | ||
Revision as of 22:35, January 20, 2020
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Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.