Difference between revisions of "RN/DigitalChannels/100.0.126.4147"
From Genesys Documentation
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=In new UI if media option is configured an agent will not see channel switcher buttons for not allowed channels and will not be able to create an outbound interaction for this medias | |Content=In new UI if media option is configured an agent will not see channel switcher buttons for not allowed channels and will not be able to create an outbound interaction for this medias | ||
| − | |LocalContent=Agents can now see the digital channels that were configured for them to use, and the disabled channels are no longer displayed on the ''' | + | |LocalContent=Agents can now see the digital channels that were configured for them to use, and the disabled channels are no longer displayed on the '''Conversation''' and '''Communication''' tabs. The agents are only able to start outbound interactions with the allowed channels. |
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{{Issue | {{Issue | ||
Revision as of 04:50, September 1, 2022
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Mixed mode |
| Release Number | 100.0.126.4147 (Change release number) |
| Release Type | |
| Highlight | Digital Channels supports the usage of agent's nicknames. |
| Boilerplate(s) Used | |
| Release Date | 2022-08-30 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-08-30 |
| Private Edition Containers List | |
| JQL | issue in (NEXUS-9609, NEXUS-9337, NEXUS-9623) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| NEXUS-9609 | New | Agents can now see the digital channels that were configured for them to use, and the disabled chann... | |
| NEXUS-9451 | New | Digital Channels now supports the reporting of attached user data for public social interactions (fo... | |
| NEXUS-8349 | Resolved Issue | Attachments in Twitter and Facebook messages are now downloaded with the complete file names and ext... | |
| NEXUS-9484 | Resolved Issue | Agents can now click an image in a chat interaction to expand it. Previously, when the agent had mul... | |
| NEXUS-9724 | Known Issue | When a user creates a Standard Response with Rich Media templates in the Standard Responses ma... | |
| NEXUS-9110 | Known Issue | Limitation: Chat interactions do not support Standard Responses consisting of HTML tags or a c... |
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