Base unit of content for Digital Channels -

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Component RN Definition[edit source]

Component Digital Channels
Deployment Type Mixed mode
Release Number (Change release number)
Release Type
Highlight Digital Channels now supports reporting of attached user data for public social interactions.
Boilerplate(s) Used
Release Date 2022-08-31
Private Edition Release Date
Mixed Mode Release ReleaseDate 2022-08-31
Private Edition Containers List
JQL issue in (NEXUS-9609, NEXUS-9337, NEXUS-9623)
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
NEXUS-9609 New Agents can now see the digital channels that were configured for them to use, and the disabled chann...
NEXUS-9451 New Digital Channels now supports the reporting of attached user data for public social interactions (fo...
NEXUS-8349 Resolved Issue Attachments in Twitter and Facebook messages are now downloaded with the complete file names and ext...
NEXUS-9484 Resolved Issue Agents can now click an image in a chat interaction to expand it. Previously, when the agent had mul...
NEXUS-9724 Known Issue When a user creates a Standard Response with Rich Media templates in the Standard Responses ma...
NEXUS-9110 Known Issue Limitation: Chat interactions do not support Standard Responses consisting of HTML tags or a c...
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