Difference between revisions of "ATC/RequiredPCDomains"

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{{Article
 
{{Article
 
|Standalone=Yes
 
|Standalone=Yes
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|DisplayName=Required Genesys Cloud domains
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|DisplayName=Required Genesys Cloud CX domains
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|TocName=Required Genesys Cloud domains
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|TocName=Required Genesys Cloud CX domains
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|Context=In order for agents to view journey context data from {{MINTYDOCSPRODUCT}}, specific Genesys Cloud domains must be available.
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|Context=For agents to view journey context data from {{MINTYDOCSPRODUCT}}, specific Genesys Cloud CX domains must be available.
 
|ComingSoon=No
 
|ComingSoon=No
 
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 
|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
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|anchor=RequiredDomains
 
|anchor=RequiredDomains
 
|alignment=Vertical
 
|alignment=Vertical
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|structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, be sure your network configuration allows access to the following domains:  
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|structuredtext=As a cloud-based product, {{MINTYDOCSPRODUCT}} needs access to various websites in order to work. When you implement {{MINTYDOCSPRODUCT}}, ensure that your network configuration allows access to the following domains:
  
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#[https://help.mypurecloud.com/articles/?p=25911 All of the Genesys Cloud domains listed in the Domains and IP Addresses section of this article]
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*All Genesys Cloud CX domains listed in the [https://help.mypurecloud.com/articles/?p=25911 Domains and IP Addresses section]
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#<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki>
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*<nowiki>https://dhqbrvplips7x.cloudfront.net/</nowiki>
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#The region-specific Genesys Cloud domains listed in the following sections:
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*Region-specific Genesys Cloud CX domains listed in the following sections:
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USE1 Americas (US East)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (US East)|anchor=USE1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#USW2 Americas (US West)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|anchor=USE2|display text=America (US East 2)}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#CAC1 Americas (Canada)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (US West)|anchor=USW2}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUW1 EMEA (Dublin)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Americas (Canada)|anchor=CAC1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUC1 EMEA (Frankfurt)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|anchor=SaoPaulo|display text=South America (São Paulo)}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#EUW2 EMEA (London)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=EMEA (Dublin)|anchor=EUW1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APNE2 Asia Pacific (Seoul)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=EMEA (Frankfurt)|anchor=EUC1}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APSE2 Asia Pacific (Sydney)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=EMEA (London)|anchor=EUW2}}
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#*[https://all.docs.genesys.com/Draft:ATC/RequiredPCDomains#APNE1 Asia Pacific (Tokyo)]
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Asia Pacific (Mumbai)|anchor=APS1}}
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Asia Pacific (Seoul)|anchor=APNE2}}
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Asia Pacific (Sydney)|anchor=APSE2}}
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**{{Link-Standalone|topic=ATC/RequiredPCDomains|display text=Asia Pacific (Tokyo)|anchor=APNE1}}
  
 
==Notes about the required {{MINTYDOCSPRODUCT}} domains==
 
==Notes about the required {{MINTYDOCSPRODUCT}} domains==
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<br />
 
 
{{{!}} class="wikitable"
 
{{{!}} class="wikitable"
 
{{!}}+
 
{{!}}+
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{{!}}<nowiki>https://login.mypurecloud/</nowiki>
 
{{!}}<nowiki>https://login.mypurecloud/</nowiki>
 
{{!}}Logging in users
 
{{!}}Logging in users
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{{!}}-
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{{!}}<nowiki>https://login.use2.us-gov-pure.cloud</nowiki>
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{{!}}Logging in users [Americas (US East 2)]
 
{{!}}}
 
{{!}}}
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Note:
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<br />
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
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*Apps domain: <nowiki>https://apps.mypurecloud.com</nowiki>
 
*Apps domain: <nowiki>https://apps.mypurecloud.com</nowiki>
 
*Websocket domain: <nowiki>https://journey-websockets.mypurecloud.com</nowiki>
 
*Websocket domain: <nowiki>https://journey-websockets.mypurecloud.com</nowiki>
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|Status=No
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}}{{Section
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|sectionHeading=Americas (US East 2)
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|anchor=USE2
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|alignment=Vertical
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|structuredtext=*API domain: <nowiki>https://api.use2.us-gov-pure.cloud/</nowiki>
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*Apps domain: <nowiki>https://apps.use2.us-gov-pure.cloud/</nowiki>
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*Websocket domain: <nowiki>https://journey-websockets.use2.us-gov-pure.cloud/</nowiki><br />
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
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*<nowiki>https://apps.cac1.pure.cloud</nowiki>
 
*<nowiki>https://apps.cac1.pure.cloud</nowiki>
 
*<nowiki>https://journey-websockets.cac1.pure.cloud</nowiki>
 
*<nowiki>https://journey-websockets.cac1.pure.cloud</nowiki>
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|Status=No
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}}{{Section
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|sectionHeading=South America (São Paulo)
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|anchor=SaoPaulo
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|alignment=Vertical
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|structuredtext=*<nowiki>https://api.sae1.pure.cloud</nowiki>
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*<nowiki>https://apps.sae1.pure.cloud</nowiki>
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*<nowiki>https://journey-websockets.sae1.pure.cloud</nowiki>
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section
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*<nowiki>https://apps.euw2.pure.cloud</nowiki>
 
*<nowiki>https://apps.euw2.pure.cloud</nowiki>
 
*<nowiki>https://journey-websockets.euw2.pure.cloud</nowiki>
 
*<nowiki>https://journey-websockets.euw2.pure.cloud</nowiki>
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|Status=No
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}}{{Section
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|sectionHeading=Asia Pacific (Mumbai)
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|anchor=APS1
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|alignment=Vertical
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|structuredtext=*<nowiki>https://api.aps1.pure.cloud</nowiki>
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*<nowiki>https://apps.aps1.pure.cloud</nowiki>
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*<nowiki>https://journey-websockets.aps1.pure.cloud</nowiki>
 
|Status=No
 
|Status=No
 
}}{{Section
 
}}{{Section

Latest revision as of 05:30, August 10, 2022

For agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud CX domains must be available.

Required domains for all implementations

As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, ensure that your network configuration allows access to the following domains:

Notes about the required Genesys Predictive Engagement domains

Domain Used for
https://api.mypurecloud API resources
https://apps.mypurecloud Non-cached static assets
https://journey-websockets.mypurecloud Real-time events
https://dhqbrvplips7x.cloudfront.net/ Cached static assets
https://login.mypurecloud/ Logging in users
https://login.use2.us-gov-pure.cloud Logging in users [Americas (US East 2)]


Americas (US East)

  • API domain: https://api.mypurecloud.com
  • Apps domain: https://apps.mypurecloud.com
  • Websocket domain: https://journey-websockets.mypurecloud.com

Americas (US East 2)

  • API domain: https://api.use2.us-gov-pure.cloud/
  • Apps domain: https://apps.use2.us-gov-pure.cloud/
  • Websocket domain: https://journey-websockets.use2.us-gov-pure.cloud/

Americas (US West)

  • https://api.usw2.pure.cloud
  • https://apps.usw2.pure.cloud
  • https://journey-websockets.usw2.pure.cloud

Americas (Canada)

  • https://api.cac1.pure.cloud
  • https://apps.cac1.pure.cloud
  • https://journey-websockets.cac1.pure.cloud

South America (São Paulo)

  • https://api.sae1.pure.cloud
  • https://apps.sae1.pure.cloud
  • https://journey-websockets.sae1.pure.cloud

EMEA (Dublin)

  • https://api.mypurecloud.ie
  • https://apps.mypurecloud.ie
  • https://journey-websockets.mypurecloud.ie

EMEA (Frankfurt)

  • https://api.mypurecloud.de
  • https://apps.mypurecloud.de
  • https://journey-websockets.mypurecloud.de

EMEA (London)

  • https://api.euw2.pure.cloud
  • https://apps.euw2.pure.cloud
  • https://journey-websockets.euw2.pure.cloud

Asia Pacific (Mumbai)

  • https://api.aps1.pure.cloud
  • https://apps.aps1.pure.cloud
  • https://journey-websockets.aps1.pure.cloud

Asia Pacific (Seoul)

  • https://api.apne2.pure.cloud
  • https://apps.apne2.pure.cloud
  • https://journey-websockets.apne2.pure.cloud

Asia Pacific (Sydney)

  • https://api.mypurecloud.com.au/
  • https://apps.mypurecloud.com.au/
  • https://journey-websockets.mypurecloud.com.au/

Asia Pacific (Tokyo)

  • https://api.mypurecloud.jp/
  • https://apps.mypurecloud.jp/
  • https://journey-websockets.mypurecloud.jp/
Retrieved from "https://all.docs.genesys.com/ATC/RequiredPCDomains (2024-11-09 11:20:09)"
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