Difference between revisions of "Draft:ATC"

Latest revision as of 06:00, September 26, 2023

This is a draft page; the published version of this page can be found at ATC.

Click on any of the following to see the documentation for that version:

Release Notes

Get started

Videos

Review solutions, best practices, and business scenarios

Track journey data

Create actions and action maps

Shape a customer's journey

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.

Important

Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.

Genesys Multicloud CX

Genesys Engage on-premises

Get started

Videos

Review solutions, best practices, and business scenarios

Google Tag Manager

Track journey data

Create actions and action maps

Integrate with third-party products

Salesforce lead creation and campaign attribution

See reports and analytics

Developer resources

Agent resources

Release Notes

Important

Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

Get started

Videos

Review solutions, best practices, and business scenarios

Track journey data

Create actions and action maps

Integrate with third-party products

See reports and analytics

Developer resources

Agent resources

@@ Line 2: / Line 2: @@
 |WithTabber=Yes
 |displayname=Genesys Predictive Engagement
-|admins=DannaShirley
-|editors=DannaShirley, Ejoyce
-|previewers=DannaShirley, Ejoyce, ATCPreview
 |contentarea=Shared
 |landingpage=No
-|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
+|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
 |Platforms=PureConnect, GenesysCloud, GenesysEngage-onpremises
 |ComingSoon=No
@@ Line 20: / Line 17: @@
 |Platform=PureConnect
 |Type=Release Notes
-|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes.
+|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes.
 For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Predictive Engagement'''.|}}
@@ Line 29: / Line 26: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. See also the following links and search for Predictive Engagement.|}}
+|Links={{NoteFormat|Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. See also the following links and search for Predictive Engagement.|}}
+{{NoteFormat|
+Genesys Predictive Engagement entered End of Life (EOL) on March 15, 2023. It enters End of Maintenance on June 30, 2025 and reaches End of Support on June 30, 2025. If you have questions, contact your account representative.
+}}
-====Genesys Engage Cloud====
+====Genesys Multicloud CX====
-*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)]
+*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Workspace (V.9)]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup]
-====Genesys Engage Premises====
+====Genesys Engage on-premises====
 *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05]
@@ Line 51: / Line 51: @@
 |Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|display text=Administrators}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|display text=Developers}}
+*{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|display text=Agents}}
 *{{Link-Standalone|topic=ATC/Glossary|display text=Glossary}}
@@ Line 63: / Line 63: @@
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Administrators - Cloud}}
 *[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysEngage-onpremises Administrators - Premises]
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
+*{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Agents}}
 |Columns=Yes
@@ Line 73: / Line 73: @@
 |Links=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview}}
 *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
+*{{Link-Standalone|topic=ATC/Predictive_Engagement_Developers|display text=Developers}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
 |Columns=Yes
@@ Line 80: / Line 80: @@
 |Type=Additional Resources
 |Title=Videos
-|Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud]
+|Links=*[https://vimeo.com/419850122 Predictive Engagement for Genesys Cloud CX]
-*{{Link-Standalone|topic=ATC/AdminVideos}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}}
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
@@ Line 88: / Line 89: @@
 |Title=Videos
 |Description=<br />
-|Links=*{{Link-Standalone|topic=ATC/AdminVideos}}
+|Links=<br />
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Admin_videos|display text=Administrator videos}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Videos|display text=Event tracking videos}}
+<br />
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 95: / Line 101: @@
 |Title=Review solutions, best practices, and business scenarios
 |Description=Review business scenarios and best practices to improve your results with {{MINTYDOCSPRODUCT}}.
-|Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
+|Links=*{{Link-Standalone|topic=Solution/ChatSolutions|display text=Advanced chat routing}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}}
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
@@ Line 103: / Line 109: @@
 |Type=Get Started
 |Title=Review solutions, best practices, and business scenarios
-|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
+|Links=<br />
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
+<br />
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 110: / Line 120: @@
 |Title=Review solutions, best practices, and business scenarios
 |Description=Review business scenarios and best practices to improve your results with {{MintyDocsProduct}}.
-|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
+|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}}
+<br />
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 118: / Line 130: @@
 |Title=Track journey data
 |Description=Track your customers based on their characteristics and behaviors.
-|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
+|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_data_tracking|display text=Tracking}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
@@ Line 129: / Line 141: @@
 |Platform=GenesysCloud
 |Type=Install and Config
-|Title=Build actions and action maps
+|Title=Create actions and action maps
-|Description=Build a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br />
+|Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br />
 |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=Web messaging}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
@@ Line 145: / Line 155: @@
 |Title=Track journey data
 |Description=Track your customers based on their characteristics and behaviors.
-|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
+|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
@@ Line 156: / Line 166: @@
 |Platform=GenesysEngage-cloud
 |Type=Install and Config
-|Title=Build actions and action maps
+|Title=Create actions and action maps
-|Description=Build a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
+|Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
 |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
@@ Line 171: / Line 179: @@
 |Title=Track journey data
 |Description=Track your customers based on their characteristics and behaviors.
-|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}}
+|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
@@ Line 184: / Line 192: @@
 |Platform=PureConnect
 |Type=Install and Config
-|Title=Build actions and action maps
+|Title=Create actions and action maps
-|Description=Build a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
+|Description=Create a collection of techniques that {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.
 |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
@@ Line 200: / Line 206: @@
 |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_sessions|display text=About sessions and events}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_sessions}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Conversation_sessions}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Custom_sessions}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Session_library}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Event_types}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Session_attributes}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Session_card}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 233: / Line 233: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|Platform=GenesysCloud
+|Type=Developer Resources
+|Title=Developer resources
+|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}
+*[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK]
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Map traits}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud, PureConnect
 |Type=Developer Resources
 |Title=Developer resources
-|Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}}
+|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
@@ Line 246: / Line 257: @@
 |Type=Agent Features
 |Title=Agent resources
-|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysEngage|display text=An agent's experience in Genesys Engage}}
+|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysEngage|display text=An agent's experience in Genesys Multicloud CX}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 |Columns=Yes
 }}{{MintyDocsProductLandingSections
@@ Line 259: / Line 264: @@
 |Type=Agent Features
 |Title=Agent resources
-|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=GenesysCloud|display text=An agent's experience in Genesys Cloud}}
+|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=An agent's experience in Genesys Cloud CX}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}}
@@ Line 269: / Line 274: @@
 |Title=Agent resources
 |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
-*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 |Columns=Yes
 }}
 }}