From Genesys Documentation
(Published) |
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX") |
||
| (9 intermediate revisions by 3 users not shown) | |||
| Line 10: | Line 10: | ||
|Platform=GenesysCloud | |Platform=GenesysCloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Title= | + | |Title=Genesys Predictive Engagement with advanced chat routing |
| − | |Description=Learn about the advanced Genesys Cloud features that | + | |Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers. |
| − | |Links=* | + | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 25: | Line 25: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises | |Title=Use Genesys Predictive Engagement in Genesys Engage on-premises | ||
| − | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys | + | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. |
|Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Get Started | ||
| + | |Title=Use Predictive Engagement in Genesys Multicloud CX | ||
| + | |Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | ||
| + | |Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 33: | Line 40: | ||
|Title=Third-party integrations | |Title=Third-party integrations | ||
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}} | |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Title=Use Workforce Engagement Management features in Genesys Cloud CX | ||
| + | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX. | ||
| + | |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
Latest revision as of 21:28, November 9, 2021
Click on any of the following to see the documentation for that version:
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Use Workforce Engagement Management features in Genesys Cloud CX
- [[Solution/GenesysEngageWEM|]]
PureConnect Solution Guides
Feature coming soon
Comments or questions about this documentation? Contact us for support!