Difference between revisions of "Solution"

Latest revision as of 21:28, November 9, 2021

Click on any of the following to see the documentation for that version:

Genesys Predictive Engagement with advanced chat routing

Genesys Predictive Engagement with advanced chat routing

Third-party integrations

Profile lookup with Adobe Experience Platform

Use Genesys Predictive Engagement in Genesys Engage on-premises

Integrating Genesys Predictive Engagement into Genesys Engage on-premises

Use Predictive Engagement in Genesys Multicloud CX

Using Predictive Engagement in Genesys Multicloud CX

Use Workforce Engagement Management features in Genesys Cloud CX

[[Solution/GenesysEngageWEM|]]

PureConnect Solution Guides

Feature coming soon

@@ Line 10: / Line 10: @@
 |Platform=GenesysCloud
 |Type=Get Started
-|Title=Altocloud with advanced chat routing
+|Title=Genesys Predictive Engagement with advanced chat routing
-|Description=Learn about the advanced Genesys Cloud features that enable you to offer a targeted and customized chat solution to customers.
+|Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers.
-|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|#default=}}Solution/ChatSolutions|Altocloud with advanced chat routing]]
+|Links=*{{Link-Standalone|topic=Solution/ChatSolutions}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 22: / Line 22: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Get Started
-|Title=Genesys Predictive Engagement in Genesys Engage on-premises
+|Title=Use Genesys Predictive Engagement in Genesys Engage on-premises
-|Description=The ''Using Genesys Predictive Engagement in Genesys Engage on-premises''  article provides an overview of the process to integrate Genesys Predictive Engagement (GPE) with Genesys Engage on-premises. The article includes the prerequisites for using GPE with Genesys Engage on-premises, the list of Genesys Engage products that support GPE integration, and links to the detailed documentation about configuration and use.
+|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
-|Links={{ComingSoon}}
+|Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Get Started
+|Title=Use Predictive Engagement in Genesys Multicloud CX
+|Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center.
+|Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 33: / Line 40: @@
 |Title=Third-party integrations
 |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Title=Use Workforce Engagement Management features in Genesys Cloud CX
+|Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX.
+|Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}}
 |Columns=No
 }}
-|Platform=PureConnect, GenesysCloud, GenesysEngage-onpremises
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |workspace_id=Solution
 }}