Difference between revisions of "RN/Recording QM and Interaction Analytics/8.5.512.38"
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Previously, transcripts of every interaction were sent to VPA and VPA would export the transcripts to blob storage accessible to customers. | Previously, transcripts of every interaction were sent to VPA and VPA would export the transcripts to blob storage accessible to customers. | ||
| + | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REC|version=Current|manual=User|topic=interactions|anchor=export|display text=Export interaction's transcript}} | ||
}} | }} | ||
{{Issue | {{Issue | ||
Latest revision as of 06:30, November 22, 2023
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.38 (Change release number) |
| Release Type | |
| Highlight | Transcript export and other enhancements. |
| Boilerplate(s) Used | |
| Release Date | 2023-11-10 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | WFOAZURE-3481 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-1830 | New | Transcripts of every interaction is now stored in the database and a database job exports the transc... | Export interaction's transcript |
| PRSM-29341 | New | The Purge task has been enabled for purging Digital interactions, based on the configured retention ... | |
| PRSM-29326 | New | The database maintenance job no longer requires any system downtime. Additionally, the database quer... | |
| WFOAZURE-3077 | New | SpeechMiner Interaction Receiver has been updated to accept interactions up to 4 hours duration. |
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