Base unit of content for Recording, QM and Interaction Analytics - 8.5.512.38
From Genesys Documentation
Component RN Definition[edit source]
Component | Recording, QM and Interaction Analytics |
---|---|
Deployment Type | Genesys CX on Azure |
Release Number | 8.5.512.38 (Change release number) |
Release Type | |
Highlight | Transcript export and other enhancements. |
Boilerplate(s) Used | |
Release Date | 2023-11-10 |
Private Edition Release Date | |
Mixed Mode Release ReleaseDate | |
Private Edition Containers List | |
JQL | WFOAZURE-3481 |
Links | Links to customer-facing pages in use: |
Test Links | Links to test pages (for RN Admins only)
None yet! |
Issue | Issue Category | Description | SupportingDocumentation |
---|---|---|---|
Issue | Issue Category | Description | SupportingDocumentation |
WFOAZURE-1830 | New | Transcripts of every interaction is now stored in the database and a database job exports the transc... | Export interaction's transcript |
PRSM-29341 | New | The Purge task has been enabled for purging Digital interactions, based on the configured retention ... | |
PRSM-29326 | New | The database maintenance job no longer requires any system downtime. Additionally, the database quer... | |
WFOAZURE-3077 | New | SpeechMiner Interaction Receiver has been updated to accept interactions up to 4 hours duration. |
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