Difference between revisions of "RN/AgentDesktop/9.0.000.95"
From Genesys Documentation
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|ReleaseDate=2022-06-28 | |ReleaseDate=2022-06-28 | ||
|PrivateEditionReleaseDate=2022-07-07 | |PrivateEditionReleaseDate=2022-07-07 | ||
| + | |HighlightBoilerplateId=60d0a7d6-4d4c-496a-9743-f2bdb052b000 | ||
|Highlight=Support for Google Agent Assist for Voice interactions. | |Highlight=Support for Google Agent Assist for Voice interactions. | ||
| + | |Containers=*wwe-nginx-9.0.6.tgz | ||
| + | *gws-ui-workspace:9.0.000.95 | ||
| + | }} | ||
| + | {{Issue | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |NFBoilerplateId=7953209a-8b9a-4176-aa8d-3aa8f1471ab8 | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=WWE-241 | |TicketNumber=WWE-241 | ||
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| − | |Content=\[WWE]\[KNOWN ISSUE]\[AWS] \[Azure]:During conference calls, Agent | + | |Content=\[WWE]\[KNOWN ISSUE]\[AWS] \[Azure]:During conference calls, Agent Workspace does not correctly display the parties in the Agent Assist transcript. Internal and external parties are displayed on the incorrect sides of the transcript.\[Private]:During conference calls, Workspace Web Edition does not correctly display the parties in the Agent Assist transcript. Internal and external parties are displayed on the incorrect sides of the transcript. |
| − | |LocalContent=During conference calls, Agent | + | |LocalContent=During conference calls, Agent Workspace does not correctly display the parties in the Agent Assist transcript. Internal and external parties are displayed on the incorrect sides of the transcript. |
}} | }} | ||
{{Issue | {{Issue | ||
| Line 21: | Line 28: | ||
|TicketNumber=GAPI-34843 | |TicketNumber=GAPI-34843 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |Content=\[WWE]\[AWS] \[Azure]:For environments where auto mark Done is enabled, Agent | + | |Content=\[WWE]\[AWS] \[Azure]:For environments where auto mark Done is enabled, Agent Workspace now correctly handles auto mark Done when a call is released immediately after it is answered. Previously, the related interaction remained in the In Progress state in the History.\[Private]:For environments where the value of the *voice.mark-done-on-release* option is set to *true*, Workspace Web Edition now correctly handles auto mark Done when a call is released immediately after it is answered. Previously, the related interaction remained in the In Progress state in the History. |
| − | |LocalContent=For environments where auto mark Done is enabled, Agent | + | |LocalContent=For environments where auto mark Done is enabled, Agent Workspace now correctly handles auto mark Done when a call is released immediately after it is answered. Previously, the related interaction remained in the In Progress state in the History. |
}} | }} | ||
{{Issue | {{Issue | ||
| Line 33: | Line 40: | ||
|TicketNumber=GAPI-34826 | |TicketNumber=GAPI-34826 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |Content=\[WWE]\[AWS] \[Azure]:Agent | + | |Content=\[WWE]\[AWS] \[Azure]:Agent Workspace now correctly handles Favorites for Agents, Agent Groups, Interaction Queues, Routing Points, and Skills. Previously in some scenarios, some Favorites with special characters in their names were not displayed.\[Private]:Workspace Web Edition now correctly handles Favorites for Agents, Agent Groups, Interaction Queues, Routing Points, and Skills. Previously in some scenarios, some Favorites with special characters in their names were not displayed. |
| − | |LocalContent=Agent | + | |LocalContent=Agent Workspace now correctly handles Favorites for Agents, Agent Groups, Interaction Queues, Routing Points, and Skills. Previously in some scenarios, some Favorites with special characters in their names were not displayed. |
}} | }} | ||
{{Issue | {{Issue | ||
| Line 50: | Line 57: | ||
|TicketNumber=GAPI-34458 | |TicketNumber=GAPI-34458 | ||
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| − | |Content=\[WWE]\[KNOWN ISSUE]\[Azure]:Agents must refresh the Agent | + | |Content=\[WWE]\[KNOWN ISSUE]\[Azure]:Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites. |
| − | |LocalContent=Agents must refresh the Agent | + | |LocalContent=Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites. |
}} | }} | ||
{{Issue | {{Issue | ||
| Line 61: | Line 68: | ||
|TicketNumber=GAPI-34175 | |TicketNumber=GAPI-34175 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=\[WWE API] – Workspace API\[AWS, Azure, Private]:The Workspace API now supports the .jpeg suffix when adding email attachments.\[WWE]:\[AWS] \[Azure]:Agent | + | |Content=\[WWE API] – Workspace API\[AWS, Azure, Private]:The Workspace API now supports the .jpeg suffix when adding email attachments.\[WWE]:\[AWS] \[Azure]:Agent Workspace can now send attachments with the JPEG file extension. Please contact Genesys to enable this feature.\[Private]:Workspace Web Edition can now send attachments with the JPEG file extension. To configure this feature, set the value of the *file-type.extension-definition.jpg* option to *jpg,jpeg* and ensure that *jpeg* is included in the list of allowed file extensions in the *attachment.restrict-to-file-types* option, both in the *workspace-service* section. |
| − | |LocalContent=Agent | + | |LocalContent=Agent Workspace can now send attachments with the JPEG file extension. Please contact Genesys to enable this feature. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=GAPI-34016 | |TicketNumber=GAPI-34016 | ||
|IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| − | |LocalContent=To better handle inline images from standard responses used as a signature, Workspace Web Edition can now embed the images in an email interaction. This enables Agent | + | |LocalContent=To better handle inline images from standard responses used as a signature, Workspace Web Edition can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Use the '''email.signature.process-embedded-images.enable''' option to configure this behavior. |
Workspace Web Edition can now include attachments from a signature. Use the '''email.signature.attachments.enable''' option to enable this feature. Also, embedded images from an external resource inserted into an email from an email signature standard response, defined by the '''email.signature''' option, are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. | Workspace Web Edition can now include attachments from a signature. Use the '''email.signature.attachments.enable''' option to enable this feature. Also, embedded images from an external resource inserted into an email from an email signature standard response, defined by the '''email.signature''' option, are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. | ||
| Line 74: | Line 81: | ||
|TicketNumber=GAPI-34016 | |TicketNumber=GAPI-34016 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |Content=\[WWE]\[AWS] \[Azure]:To better handle inline images from standard responses used as a signature, Agent | + | |Content=\[WWE]\[AWS] \[Azure]:To better handle inline images from standard responses used as a signature, Agent Workspace can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Please contact Genesys to enable this behavior.Also, embedded images from an external resource inserted into an email from an email signature standard response are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents.\[Private]:To better handle inline images from standard responses used as a signature, Workspace Web Edition can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Use the *email.signature.process-embedded-images.enable* option to configure this behavior. Workspace Web Edition can now include attachments from a signature. Use the *email.signature.attachments.enable* option to enable this feature.Also, embedded images from an external resource inserted into an email from an email signature standard response, defined by the *email.signature* option, are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. |
| − | |LocalContent=To better handle inline images from standard responses used as a signature, Agent | + | |LocalContent=To better handle inline images from standard responses used as a signature, Agent Workspace can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Please contact Genesys to enable this behavior. |
Also, embedded images from an external resource inserted into an email from an email signature standard response are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. | Also, embedded images from an external resource inserted into an email from an email signature standard response are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. | ||
| Line 87: | Line 94: | ||
|TicketNumber=GAPI-33886 | |TicketNumber=GAPI-33886 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=\[WWE]\[AWS] \[Azure]:Agent | + | |Content=\[WWE]\[AWS] \[Azure]:Agent Workspace now displays the transcript of Twitter Public and Facebook Public media types in the History views.\[Private]:Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types in the History views. Use the *openmedia.chat-history-channels* option in the *workspace-service* section to configure this feature. |
| − | |LocalContent=Agent | + | |LocalContent=Agent Workspace now displays the transcript of Twitter public and Facebook public media types in the History views. Please contact Genesys to enable this feature. |
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADhist}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADhist}} | ||
}} | }} | ||
| Line 94: | Line 101: | ||
|TicketNumber=GAPI-32942 | |TicketNumber=GAPI-32942 | ||
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| − | |Content=\[WWE]\[KNOWN ISSUE]\[AWS] \[Azure]: Agent | + | |Content=\[WWE]\[KNOWN ISSUE]\[AWS] \[Azure]: Agent Workspace currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Agent Workspace.\[Private]:Workspace Web Edition currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Workspace. |
| − | |LocalContent=Agent | + | |LocalContent=Agent Workspace currently does not support localization for Google Agent Assist for Voice interactions. The transcript and '''Agent Assist''' tab are displayed in English only, even if the agent is using another language for Agent Workspace. |
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=GAPI-32940 | |TicketNumber=GAPI-32940 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=\[WWE]\[AZURE]Agent | + | |Content=\[WWE]\[AZURE]Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to enable this feature.\[PRIVATE]: Workspace Web Edition now supports Google Agent Assist for Voice interactions. Please contact Genesys to enable this feature. |
| − | |LocalContent=Agent | + | |LocalContent=Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to enable this feature. |
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADGoogleAgentAssist}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADGoogleAgentAssist}} | ||
}} | }} | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | ||
| − | |Content=\[WWE]\[AZURE]:Agent | + | |Content=\[WWE]\[AZURE]:Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features:* Azure Active Directory SSO login.* Search for MSFT TEAMS users by using Team Communicator leveraging Contact Directory sync.* View presence information for MSFT TEAMs users.* Transfer and conference calls to MSFT TEAMS users.* Make internal calls to other MSFT TEAMS users.Please contact Genesys to enable this feature. |
| − | |LocalContent=Agent | + | |LocalContent=Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features: |
*Azure Active Directory SSO login. | *Azure Active Directory SSO login. | ||
| Line 133: | Line 140: | ||
|TicketNumber=GAPI-14324 | |TicketNumber=GAPI-14324 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=\[WWE]\[AWS] \[AZURE]:Agent | + | |Content=\[WWE]\[AWS] \[AZURE]:Agent Workspace now enables agents to schedule for contacts a callback with a preferred date and time. Agents can also specify whether the callback is automated or preview. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace Web Edition now enables agents to schedule for contacts a callback with a preferred date and time. Agents can also specify whether the callback is automated or preview. This feature can be enabled by granting the privilege.callback.can-use privilege. Use the following options to configure this feature:* callback.callback-types-business-attribute* callback.timezone-aliases* callback.default-date.is-automatically-selected* callback.time-slot.field-type |
| − | |LocalContent=Agent | + | |LocalContent=Agent Workspace now enables agents to schedule for contacts a callback with a preferred date and time. Please contact Genesys to enable this feature. |
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADCallback}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADCallback}} | ||
}} | }} | ||
| Line 141: | Line 148: | ||
|IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
|LocalContent=When a supervisor coaches a call with an agent using Google Agent Assist, the transcript currently displays the supervisor’s coaching messages as if they are coming from another contact or external party. | |LocalContent=When a supervisor coaches a call with an agent using Google Agent Assist, the transcript currently displays the supervisor’s coaching messages as if they are coming from another contact or external party. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WWE-1469 | ||
| + | |IssueCategoryId=7677e764-86f7-44e3-92bc-f13b59c71260 | ||
| + | |LocalContent=Agent Assist stops providing the call transcript and suggested FAQs if an agent stops and then restarts call recording. | ||
}} | }} | ||
Latest revision as of 14:46, August 22, 2022
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 9.0.000.95 (Change release number) |
| Release Type | |
| Highlight | Support for Google Agent Assist for Voice interactions. |
| Boilerplate(s) Used | Private edition GA (highlights) |
| Release Date | 2022-06-28 |
| Private Edition Release Date | 2022-07-07 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List |
|
| JQL | labels = "wwe-june-22" |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-34554 | The Service Client API can now get interaction-related options that are overridden by a routing stra... | ||
| GAPI-29576 | New | Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features:
| Internal interactions |
| GAPI-32940 | New | Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to e... | Agent Assist tab |
| GAPI-34833 | Resolved Issue | When a strategy sets the value of an attached data field in the Case Information area, but the... | |
| GAPI-34826 | Resolved Issue | Agent Workspace now correctly handles Favorites for Agents, Agent Groups, Interaction Queues, Routin... | |
| WWE-241 | Known Issue | During conference calls, Agent Workspace does not correctly display the parties in the Agent Assist ... | |
| WWE-1469 | Known Issue | Agent Assist stops providing the call transcript and suggested FAQs if an agent stops and then resta... | |
| WWE-720 | Known Issue | When a supervisor coaches a call with an agent using Google Agent Assist, the transcript currently d... | |
| GAPI-32942 | Known Issue | Agent Workspace currently does not support localization for Google Agent Assist for Voice interactio... | |
| GAPI-34458 | Known Issue | Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as... | |
| GAPI-34785 | Known Issue | For a two-step transfer of a call with a contact from one agent using Agent Assist to another, the G... | |
| GAPI-34016 | Private Edition | To better handle inline images from standard responses used as a signature, Workspace Web Edition ca... | |
| GAPI-33886 | Private Edition | Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types ... | |
| GAPI-34175 | Private Edition | Workspace Web Edition can now send attachments with the JPEG file extension. To configure this featu... | |
| GAPI-14324 | Private Edition | Workspace Web Edition now enables agents to schedule for contacts a callback with a preferred date ... | |
| GAPI-34843 | Private Edition | For environments where the value of the voice.mark-done-on-release option is set to true... | |
| Private Edition |
Contents
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