Difference between revisions of "RN/GenesysCX Insights/100.0.028.0000"
From Genesys Documentation
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|ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 | |ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 | ||
|JQL=issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-5840 | |JQL=issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-5840 | ||
| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1 | + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1, 8b480b3c-2733-433a-9166-eab2c2d0663a |
|ReleaseDate=2022-04-13 | |ReleaseDate=2022-04-13 | ||
| − | |Highlight=Transfer reporting enhancements | + | |PrivateEditionReleaseDate=2022-05-09 |
| + | |HighlightBoilerplateId=60d0a7d6-4d4c-496a-9743-f2bdb052b000, ae553573-9099-459c-98ee-001a2f532f6e | ||
| + | |Highlight=Transfer reporting enhancements. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |NFBoilerplateId=7953209a-8b9a-4176-aa8d-3aa8f1471ab8 | ||
}} | }} | ||
{{Issue | {{Issue | ||
|TicketNumber=GCXI-6059 | |TicketNumber=GCXI-6059 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=Support | + | |Content=Support MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065 and Interactive Intelligence Server 11.3.0560.01489 |
|LocalContent=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489 | |LocalContent=Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence Server 11.3.0560.01489 | ||
}} | }} | ||
| Line 15: | Line 21: | ||
|TicketNumber=GCXI-5983 | |TicketNumber=GCXI-5983 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |Content=The attribute Handling Attempt Connection ID | + | |Content=The attribute {{Detail > Handling Attempt Connection ID}} now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. |
|LocalContent=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. | |LocalContent=The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer values. Previously, the metric had an incorrect datatype, and subsequently displayed incorrect values when the value was longer than 16 digits. | ||
}} | }} | ||
| Line 21: | Line 27: | ||
|TicketNumber=GCXI-5977 | |TicketNumber=GCXI-5977 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=A new metric, Consult Initiated Time, is added in the folder GCXI | + | |Content=A new metric, Consult Initiated Time, is added in the folder \\\\GCXI\\\\Detail\\\\Handling Attempt. |
|LocalContent=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | |LocalContent=A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | ||
}} | }} | ||
| Line 27: | Line 33: | ||
|TicketNumber=GCXI-5840 | |TicketNumber=GCXI-5840 | ||
|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| − | |Content=Scheduled monthly reports | + | |Content=Scheduled monthly delivery of reports now now works correctly, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. |
|LocalContent=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. | |LocalContent=Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesys CX Insights did not send monthly-scheduled reports for any time zone other than UTC. | ||
}} | }} | ||
| Line 33: | Line 39: | ||
|TicketNumber=GCXI-5662 | |TicketNumber=GCXI-5662 | ||
|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| − | |Content=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see | + | |Content=‘''Transfer Reporting enhancements’'' — A new Transfer Dashboard is now available in the Dashboards folder. For more information, see the \[\[Documentation:GCXI:User:HRCXITransferDshbrd |
|LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}. | |LocalContent=A new Transfer Dashboard is now available in the Dashboards folder. For more information, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}}. | ||
| + | |||
| + | This feature requires Reporting and Analytics Aggregates (RAA) release {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=ReportingAnalytics|anchor=Reporting_and_Analytics_Aggregates_.28RAA.29-100.0.011.0100|display text=100.0.011.0100}} or later. If you are not sure what release of RAA is running in your environment, contact [https://genesyspartner.force.com/customercare/CustomerCareContactUs Customer Care]. | ||
| + | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXITransferDshbrd}} | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=CPE-3603 | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |NFBoilerplateId=6e881035-f78d-46e2-88eb-cfbadf133f06 | ||
| + | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIPEGuide|topic=Overview|display text=GCXI / RAA Private Edition Guide}} | ||
}} | }} | ||
Latest revision as of 17:01, September 28, 2022
Component RN Definition[edit source]
| Component | Genesys CX Insights |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 100.0.028.0000 (Change release number) |
| Release Type | |
| Highlight | Transfer reporting enhancements. |
| Boilerplate(s) Used | Private edition GA (highlights), Support for AKS (highlights - private edition) |
| Release Date | 2022-04-13 |
| Private Edition Release Date | 2022-05-09 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-5840 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GCXI-6059 | New | Support for MicroStrategy 2021 update 5.1, Build Number 11.3.0560.0065, and Interactive Intelligence... | |
| GCXI-5977 | New | A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. | |
| GCXI-5662 | New | A new Transfer Dashboard is now available in the Dashboards folder. For more information, see [[Draf... | Transfer Dashboard |
| GCXI-5983 | Resolved Issue | The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer valu... | |
| GCXI-5840 | Resolved Issue | Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesy... | |
| Private Edition | |||
| CPE-3603 | Private Edition | GCXI / RAA Private Edition Guide |
Contents
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