From Genesys Documentation
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|Type=Get Started | |Type=Get Started | ||
|Title=Genesys Predictive Engagement with advanced chat routing | |Title=Genesys Predictive Engagement with advanced chat routing | ||
| − | |Description=Learn about the advanced Genesys Cloud features that allow you to offer a targeted and customized chat solution to customers. | + | |Description=Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers. |
|Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} | |Links=*{{Link-Standalone|topic=Solution/ChatSolutions}} | ||
|Columns=No | |Columns=No | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Title=Use Genesys Predictive Engagement in | + | |Title=Use Genesys Predictive Engagement in Genesys Engage on-premises |
| − | |Description=An overview of the process to integrate Genesys Predictive Engagement into | + | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. |
|Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | ||
|Columns=No | |Columns=No | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
| − | |Title=Use Workforce Engagement Management features in Genesys Cloud | + | |Title=Use Workforce Engagement Management features in Genesys Cloud CX |
| − | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud. | + | |Description=Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX. |
|Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | ||
|Columns=No | |Columns=No | ||
Latest revision as of 21:28, November 9, 2021
Click on any of the following to see the documentation for that version:
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Use Workforce Engagement Management features in Genesys Cloud CX
- [[Solution/GenesysEngageWEM|]]
PureConnect Solution Guides
Feature coming soon
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