Difference between revisions of "UseCases/Current/GenesysEngage-onpremises/SL05"
From Genesys Documentation
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{{SMART UseCase | {{SMART UseCase | ||
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|SMART_Benefits={{SMART Benefits | |SMART_Benefits={{SMART Benefits | ||
|UCBenefitID=Improved Employee Utilization | |UCBenefitID=Improved Employee Utilization | ||
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* Integrated quality and skills management of employees | * Integrated quality and skills management of employees | ||
* Plan and forecast resources per skill | * Plan and forecast resources per skill | ||
| + | |MaturityLevel=Defined | ||
| + | |SellableItems=CIM, CIM HA (Optional), Infomart, Genesys InfoMart – HA (Optional), GI2 for iWD (Business Objects), GI2 for iWD (Business Objects) - HA (Optional), Workspace Desktop Edition, intelligent Workload Distribution, iWD - Back Office (Optional) | ||
| + | |PremiseAssumptionsAdditional_Sales=* This use case is available on Premise | ||
|BusinessImageFlow={{SMART BusinessImageFlow | |BusinessImageFlow={{SMART BusinessImageFlow | ||
|BusinessFlow=====Lead Capture (out of scope for the use case)==== | |BusinessFlow=====Lead Capture (out of scope for the use case)==== | ||
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Lead disposition code needs to be stored into separate attached data, each time when lead is processed by a lead development representative. | Lead disposition code needs to be stored into separate attached data, each time when lead is processed by a lead development representative. | ||
| + | |CustomerAssumptions=* Genesys standard Web Service Adapter, Database Adapter or xml file adapter to be used for source system integration. | ||
| + | * Customer will handle the integration between the web site and Genesys IWD needed to create leads for leads. | ||
| + | * Any changes within the web site which is needed for the integration with Genesys are within the customer responsibility. | ||
| + | * Genesys Interactive Insights for IWD is used for historical reporting. | ||
| + | * Workspace Desktop Edition (WDE) is used as lead development representative desktop. | ||
| + | * Up to 5 departments with 10 processes each are configured as part of this use case. | ||
| + | * Standard rules templates to be used to define all the classification and prioritization rules plus the addition of Java functions for priority calculations. | ||
| + | * Pulse is used for real-time reporting. | ||
| + | |PremiseAssumptionsAdditional=This use case is available in Premise | ||
| + | |SMART_CloudAssumptions={{SMART CloudAssumptions | ||
| + | |Cloud_Assumption=This use case is not available in the cloud | ||
| + | }} | ||
| + | |SMART_HybridAssumptions={{SMART HybridAssumptions | ||
| + | |Hybrid_Assumption=v 1.0.1 | ||
| + | }} | ||
}} | }} | ||
Revision as of 12:24, April 24, 2019
No results
Important
The PS material for this use case has not been finalized. Please contact your local CSD for effort estimates and scope details of this use case.No results
Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.