Difference between revisions of "RN/GenesysCXInsights/9.0.019.00"
From Genesys Documentation
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|LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity: | |LocalContent=New dashboards in the Dashboards folder provide weekly views of contact center activity: | ||
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyAgntGrpPrfDshBrd|display text=Weekly Agent Group Performance Dashboard}} — Explore interaction handling at the group level on a weekly basis. |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyAgntGrpUtlztnDshBrd|display text=Weekly Agent Group Utilization Dashboard}} — Understand how agents used their time over the course of a week. |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyBusAttrDshBrd|display text=Weekly Business Attribute Dashboard}} — Explore interaction business-result categorization on a weekly basis. |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklyQSmmryDshBrd|display text=Weekly Queue Summary Dashboard}} — Assess the weekly performance of configured queues. |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIWeeklySlfSrvcCntnmntDshBrd|display text=Weekly Self Service Containment Dashboard}} — Explore the volume of interactions that are (or are not) contained in Self-Service. |
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIDashboards|display text=Dashboards }} | ||
}} | }} | ||
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|LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''': | |LocalContent=Two new reports in the '''CX Insights for iWD''' folder provide detailed reporting on inbound and outbound email activity for users of Genesys '''Engage cloud Email''': | ||
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDInbndIntrDyEml|display text=Inbound Intraday Email Process Report}} — Analyze the volume of iWD email tasks that are added, completed, or in process during a specified time period. |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDOtBndEml|display text=Outbound Email Report}} — Perform detailed analysis of outbound email usage patterns. |
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | ||
}} | }} | ||
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|LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity. Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports: | |LocalContent=Several attributes and prompts in the iWD Project are renamed for greater clarity. Attributes and prompts that were previously referred to as ''Resource ID'' and ''Last Resource ID'' are now referred to as ''Employee ID'' and ''Last Employee ID'', respectively, in the following reports: | ||
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDResPerfDshbrd|display text=Resource Performance Dashboard}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDResPerf|display text=Resource Performance Report}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDTskDtl|display text=Task Detail Report}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIiWDTskWrkDtl|display text=Task Work Detail Report}} |
|SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | |SupportingDocumentation={{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIForiWD|display text=CX Insights for iWD reports and dashboards}} | ||
}} | }} | ||
Revision as of 15:05, April 1, 2021
Component RN Definition[edit source]
| Component | Genesys CX Insights |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.019.00 (Change release number) |
| Release Type | |
| Highlight | Support for Genesys Engage cloud on Azure |
| Boilerplate(s) Used | |
| Release Date | 2021-04-01 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = Genesys Customer Experience Insights AND issue = GCXI-4791 OR issue = GCXI-4746 OR issue = GCXI-4718 OR issue = GCXI-4529 OR issue = GCXI-4742 OR issue = GCXI-4306 OR issue = GCXI-4285 OR issue= GCXI-3963 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GCXI-3963 | New | Starting with this release, Genesys CX Insights is available in Genesys Engage cloud on Azure. | |
| GCXI-4285 | New | A new dashboard, Milestone Path Analysis Dashboard, provides detailed information and visualizations... | Milestone Path Analysis Dashboard |
| GCXI-4306 | New | A new dashboard, ANI Details Dashboard, provides detailed information about the outcomes of customer... | ANI Details Dashboard |
| GCXI-4742 | New | New dashboards in the Dashboards folder provide weekly views of contact center activity:
| Dashboards |
| GCXI-4849 | New | Two new reports in the CX Insights for iWD folder provide detailed reporting on inbound and ou... | CX Insights for iWD reports and dashboards |
| GCXI-4757 | New | Several attributes and prompts in the iWD Project are renamed for greater clarity. Attributes and p... | CX Insights for iWD reports and dashboards |
| New | Updates are provided for all included CentOS packages. | ||
| GCXI-4947 | New | Base Image Upgrade — Genesys CX Insights containers are now UBI8. | |
| GCXI-3449 | New | Genesys CX Insights now enables you to securely transmit reports (and dashboards) to an SFTP destina... | |
| GCXI-4746 | Resolved Issue | Descriptions now appear for the GCXI_GIM_DB and gcxi_meta_info Database Instances in MicroStrategy D... | |
| GCXI-4718 | Resolved Issue | Genesys CX Insights now correctly applies database properties from JDBC_OPTS variables defined withi... | |
| GCXI-4529 | Resolved Issue | Designer Interaction Outcome Statistics datasets in the Dashboards > Datasets folder are... | |
| GCXI-5075 | Resolved Issue | The ANI Details Dashboard > Top Callers tab now correctly lists the 50 callers with the larges... | |
| GCXI-4791 | Known Issue | Genesys CX Insights ignores user selections in the Interaction ID report prompt in the followi... |
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